Junior Systems Administrator

Junior Systems Administrator

Storable is currently looking for a Junior Systems Administrator to provide distributed support of Windows and Mac systems and our cloud-based SaaS platforms in use by our 750+ employees spread across the globe, with a focus on on-site support in our Hyderabad office. A successful candidate must be passionate about supporting a skilled and dynamic workforce, an effective and empathic communicator for their skillset, and driven to help develop a world-class IT organization.  You will be joining a team whose primary focus is to enable the business to Do More in our remote and international environment!

What You’ll Do:

Customer Service is paramount. The ITOps service desk is the first point of contact for any IT questions across the organization, even if those questions are outside of the purview of what the ITOps team handles. Our team will do the legwork to find the correct answer or the person who can help.

• Engage in a positive, supportive journey of development within the ITOps team
• Take ownership of the direct assistance required for all onboarding and offboarding activities in Storable’s Hyderabad office
• Monitor and respond to all incoming tickets to the ITOps service desk, triaging any high priority issues and working within ITOps and with other team to resolve more complex issues
• Provide administration and support to our deployment of MDM-managed Windows and Mac systems across our 750+ employees spread across the globe
• Work with our asset management inventory providers to ensure that Storriors have the hardware that they need, when and where they need it
• Continually develop and improve ITOps internal and user-facing documentation regarding policies, procedures, and workflows
• Continually improve the end-to-end process for onboarding and offboarding for all Storable employees, including a focus on automating that process
• Configure and administer software / cloud-based systems / SaaS platforms including but not limited to:
• Microsoft Azure, Google Workspaces, AWS, Atlassian Products (Jira, Confluence, etc), Slack, Zoom, OpenVPN, as well as a host of internal tools
• Participate in technical projects in alignment with organizational goals, including large scale IT migrations related to numerous and ongoing acquisitions

What you’ll need: 

• 2+ years Windows desktop deployment and administration
• 2+ years working with macOS deployment and administration a bonus
• Excellent troubleshooting and customer support skills, as well as written and verbal communication skills
• Able to work in a fast paced, dynamic, remote team environment with self-starting initiative
• Work outside of normal business hours, including nights and weekends as needed

Bonus Points:

• Bachelor’s Degree in Computer Science or related field or equivalent years of experience
• Direct experience supporting Google (Google Workspaces), Azure (Microsoft 365), Atlassian (Confluence, Jira, Jira Service Desk), Slack, and Zoom
• Cloud based telephony system experience
• AWS, VPN administration experience

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution. 

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

Important Notice: Protect Yourself from Fraudulent Activities Targeting Job Seekers

We’ve been made aware of fraudulent activities where an individual or group is pretending to represent Storable, attempting to deceive job seekers by using our company's good name and stellar reputation.

To protect yourself, please consider the following guidelines:

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please directly contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com

We’re committed to ensuring a transparent and secure hiring process.

Thank you for your vigilance and interest in joining our team.