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Senior Manager of Parcel Operations

Atlanta, GA, Remote

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Join us to help empower commerce brands with the best end-to-end customer and delivery experience.

Position Overview:  

Reporting directly to the Director of Parcel, you will play a pivotal role in optimizing our parcel operations, enhancing efficiency, and ensuring a seamless experience for our clients. The successful candidate will bring their expertise in operations, capacity planning, and operational improvements to the table, while also showcasing their support skills in new internal and external and issue resolution.

Key Attributes:

  • Operational Experience and Outbound experience 
  • Transportation Planning 
  • Domestic and International Parcel shipping
  • Hazmat requirements and compliance
  • Creation and implementation of Programs and SOPs  (Internal & Vendor based)
  • Expertise in assimilation of data in spreadsheets and presentation of Executive-level insights
  • Project- and Program Management
  • Effective communication at varying levels 
  • High degree of ownership 

What You'll Bring: 

  • Proven experience in parcel management, including a comprehensive understanding of fulfillment center operations, international shipping, and industry best practices. 
  • Proficiency in domestic and international shipping processes and regulations to ensure seamless operations. 
  • Knowledge and hands-on experience in managing outbound operations within the parcel industry. 
  • Experience with MS Excel and Visual Basic for data analysis, reporting, and decision-making purposes.
    • Experience with data reporting tools (DOMO/Tableau) 
  • Exceptional communication skills, both written and verbal, to facilitate collaboration and convey complex ideas clearly. 
  • Strong critical thinking abilities with a track record of effectively solving analytical problems using a data-driven approach. 
  • Demonstrated ability to lead and manage projects, ensuring successful outcomes within defined timelines. 
  • A proactive and results-driven mindset with a focus on continuous improvement and operational excellence.

#LI-Remote

Culture Snapshot:

Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Below are a few perks of joining our team: 

  • Competitive salary and bonus
  • Friendly, Passionate, and Intelligent Employee Base
  • Creative Problem Solving and Entrepreneurial Thinking
  • Fast-Paced Environment
  • Low-Ego, Solution-Driven Culture
  • Community Involvement and Volunteer Opportunities
  • Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More

Benefits:

  • 401(k)
  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Health Savings Account (HSA) option
  • Employee Assistance Program (EAP) - Mental Health Resources
  • Paid Parental Leave
  • Gym Stipend
  • Paid Time Off
  • Paid holidays
  • And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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