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Associate Product Manager

Atlanta, GA

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Join us to help empower commerce brands with the best end-to-end customer and delivery experience.

Associate Product Manager Position:

Stord is transforming the face of supply chain management with our modern platform of tools covering Order Management (OMS), Warehouse Management (WMS), Consumer Experience (Pre/Post Purchase), Demand Planning, and more. Our Product team is dedicated to solving complex challenges in an industry dominated by outdated software, empowering our customers to Sell More, Save Money, and Reduce Headaches.

 

We're searching for a motivated and driven Associate Product Manager to contribute to our OMS and Consumer Experience suite. This role requires a proactive individual who can engage with customers, analyze data, and work independently to enhance our platform.

 

As an Associate Product Manager, you'll play a key role in optimizing the customer journey and order fulfillment process. You'll collaborate with internal teams, gather customer insights, and contribute to solutions that directly impact customer satisfaction and business growth. This role blends customer-centric problem-solving, data analysis, and cross-functional collaboration to ensure our platform delivers exceptional value.

 

In our fast-paced environment, it’s essential that you’re someone who thrives on getting things done and moving quickly to solve challenges. A typical day in might look like this: help out our Customer Success team by investigating a customer issue, dive into a feature request from sales to determine possible solutions and prioritisation, research new features in the marketplace, meet with Stord customers to gather insights and feedback on our roadmap, write some user stories and update our product backlog.

 

What You’ll Do:

  • Engage with customers: Conduct user research, gather feedback, and analyze customer behavior to identify pain points and opportunities for improvement within the OMS and Consumer Experience platforms.
  • Translate customer needs into product requirements: Clearly define and document user needs and translate them into actionable product specifications and user stories.
  • Collaborate with product and engineering: Work closely with Product Managers, Designers, and Engineers to ensure smooth product development and launch.
  • Analyze data: Utilize data analytics to track key performance indicators (KPIs), measure product performance, and inform product decisions.
  • Contribute to product strategy: Assist in developing and refining the product roadmap for OMS and Consumer Experience, ensuring alignment with overall business objectives.
  • Stay informed: Maintain a strong understanding of the competitive landscape and industry best practices in order management and consumer experience.
  • Become an expert: learn our products inside and out and become the go-to person for all things product

 

What You’ll Need:

  • 2+ years experience in Product Management, Business Analysis, Management Consulting or similar customer-facing or analytical role, preferably within e-commerce, logistics, or supply chain. 
  • Strong analytical skills: Ability to collect, analyze, and interpret data to draw meaningful conclusions. Ideally with experience in SQL, BI tools, and other analytical tools.
  • A passion for technology and its impact on the supply chain.
  • Customer-centric approach: Demonstrated passion for understanding and solving customer needs.
  • Familiarity with the software development lifecycle
  • Problem-solving, critical thinking, and collaboration skills. Someone who can articulate user needs, business value of products, and also get into the technical details with engineers.

 

Bonus Points:

  • Experience with order management systems (OMS) or consumer experience platforms.
  • Familiarity with Agile development methodologies.
  • Location: Strong preference for candidates located in Atlanta, GA, New Haven, CT, Las Vegas, NV, or Reno, NV

Culture Snapshot:

Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Below are a few perks of joining our team: 

  • Competitive salary and bonus
  • Friendly, Passionate, and Intelligent Employee Base
  • Creative Problem Solving and Entrepreneurial Thinking
  • Fast-Paced Environment
  • Low-Ego, Solution-Driven Culture
  • Community Involvement and Volunteer Opportunities
  • Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More

Benefits:

  • 401(k)
  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Health Savings Account (HSA) option
  • Employee Assistance Program (EAP) - Mental Health Resources
  • Paid Parental Leave
  • Gym Stipend
  • Paid Time Off
  • Paid holidays
  • And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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