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User Experience Researcher

Chicago, IL

How you’ll make an impact: 

Strata is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. As a UX Researcher, you will work directly with our user experience team to help many of the nation’s leading hospitals, universities, and financial institutions make better decisions with their financial, operational, and strategic data so they can care for their communities. 

This UX Researcher role is all about working with Product Managers and UX Designers to solve complex problems by uncovering the needs and pain points of our users and turning insights into actionable solutions and product decisions. Some examples of how you’ll help: 

  • Conduct generative and evaluative research to uncover user needs, behaviors, and motivations, guiding the product team through all stages of product development  
  • Be the voice of the user in cross-functional team discussions, advocating for user needs while balancing business objectives and constraints 
  • Help foster a user-centric culture by refining unclear questions into clear research opportunities, sharing insights across teams, and ensuring those insights help shape product decisions from discovery through launch 

To thrive in this role, you must: 

  • Feel comfortable sharing your expertise, offering research advice in group settings, and be growing into a trusted research partner to your stakeholders and team members. 
  • Fearlessly dig into existing research and new research you generate to understand our users’ needs 
  • Contribute to problem discovery activities, with your design and product manager peers, while learning how to refine ambiguous questions into clearer goals. 
  • Do all the research things: Create research plans, coordinate recruitment, talk to our users, share relevant insights with stakeholders, connect insights across studies and teams, with support from senior researchers. 
  • Become an expert in our research repository and help maintain it so our product teams have a source of truth to influence their decisions. 
  • Constantly learn from those around you 
  • Ask tough questions, identify assumptions, discuss new ideas, and remain open to opposing viewpoints 
  • Actively contribute to the growth and development of the research function 
  • Show initiative in end-to-end ownership of research studies, while seeking feedback and guidance from senior team members as you stretch into strategic work. 

A Day in the Life: 

  • Brainstorm research questions with other research team members  
  • Work with your product manager and design partners to uncover where there are gaps in knowledge that you can contribute to 
  • Review findings and recommendations with your design partner 
  • Geek out over the latest trends in research and actively share your learnings with the team to spark discussion 
  • Guide your team through the pros and cons of your research plan and questions along with your decision-making process 
  • Try and get the fastest time on the latest NYT Pips game and share in Slack with pride   

What we’re looking for: 

  • Relevant research experience within an agile team; SaaS, finance, or healthcare experience highly preferred  
  • Demonstrated ability to effectively respond to both clear and ambiguous research requests by using the most suitable research methodology and deliver data backed insights 
  • Strong understanding of how to adapt processes and approach based on project constraints 
  • Demonstrated ability to deliver actionable recommendations and next steps through clear and concise research reports 
  • Strong organizational skills, taking initiative to manage and prioritize your workload, and independently drive projects forward. 
  • A body of past work that showcases strong core research skills including generative research, evaluative research, analysis, and generating actionable insights 
  • Experience with quantitative research and familiarity with metrics/analytics tooling is a plus 

Estimated Salary Range: $74,000-110,000

Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.

Find out more about Strata benefits here.  

How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home. 

Thinking about applying?  
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com. 

Here @ Strata… 
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.  

We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.  

Our Core Values:
While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.

  • We connect with positive intent.
  • We are helpful.
  • We own it.
  • We get better every day.
  • We are humble.

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