Contract Customer Success Representative

Job Opportunity - Contract Customer Success Representative with 4myBenefits in Cincinnati, OH

We are seeking individuals interested in customer service to join our team-oriented environment from mid-October through November 28, 2025. This position is with a company in a stable and growing industry. If you meet these criteria, please contact us for more information!

This position is a contract-based role and as a Contract Customer Success Representative, you will serve as the initial point of contact for employees, aiding in inquiries related to their health benefits, coverage, and related matters.

Other responsibilities include:

• Available to start from mid-October until November 28, 2025.
• Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
• Provide accurate information and resolve inquiries in a professional and empathetic manner.
• Document all interactions in the customer relationship management (CRM) system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
• Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

Skill Requirements:

• Bachelor’s degree in healthcare administration, Business, Communications, or a related field; preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office and basic computer systems.

About 4myBenefits

Founded in 1999, 4myBenefits is a leading provider of benefits administration and enrollment software. As a leader in the field, 4myBenefits works closely with over 1,000 midsize to large businesses, all across the country. Due to its high demand, 4myBenefits continues to grow as a business year over year.

To learn more about us and the services we provide, visit our website:

http://www.4mybenefits.com/

If you are ready for a new challenge and meet the qualifications outlined above apply online today. Be part of our future!

EEO/M/F/D/V. No third-party applications, please.

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