CST Maintenance Agent, Bogota

Job Description: Maintenance Agent

The Maintenance Agent plays a critical role in our property management company, focusing on delivering exceptional customer service while managing incoming calls related to maintenance requests. This position requires excellent communication skills, a problem-solving mindset, and
a commitment to tenant satisfaction. The ideal candidate will assist tenants in reporting maintenance issues and ensure timely resolutions.

Key Responsibilities 

• Handle a high volume of tenant calls, to accurately log maintenance requests
• Deliver exceptional service by addressing tenant inquiries with professionalism, empathy, and clear communication regarding maintenance updates and timelines.
• Coordinate with maintenance teams and contractors to schedule and track work orders, to manage utility connections and disconnections, and to obtain quotes for property repairs as needed.
• Maintain accurate and organized records of maintenance requests, tenant interactions, and issue resolutions within the property management software.
• Assist in preparing maintenance reports and to provide feedback to improve overall processes and operational efficiency.

Qualifications 

• Minimum 1 year of experience in customer service, request logging, and maintenance coordination.
• Experience in property management.
• Knowledge of maintenance procedures and service request workflows.
• Ability to work independently and take initiative. 

Compensation & Benefits 

• Monthly salary: COP $2,850,000
• Includes mandatory benefits by law (prestaciones de ley)

Work Location 

• Hybrid role based in Bogotá, Colombia

Are you detail-oriented, customer-focused, and passionate about real estate? If so, we’d love to hear from you!

Job Type: Full-time

Ready to take the next step in your career? Apply today and join a team that values professionalism, efficiency, and excellence in property management!

EEOC:

Strategic Properties is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.