Sales Agent Trainer

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

We’re looking for a dynamic Sales Agent Trainer who can take remote and inbound sales teams to the next level. If you believe in maximizing conversion rates, maintaining a steady flow of scheduled jobs, and are comfortable telling salespeople exactly what they need to do (no sugar-coating), then read on.

Competitive Base Pay: $50,000-$80,000/year 

Key Responsibilities

1. Elevate Remote & Inbound Teams
• Develop and implement training modules focused on phone-based and remote selling (inbound calls, appointment setting, deal closing).
• Continuously improve appointment-to-invoice conversion rates, ensuring that every inbound call results in revenue—and that the shops stay busy.
2. Targeted Performance Metrics
• Sharpen the team’s sales tactics to hit or exceed critical benchmarks (answer rate goals, appointment-set percentages, and conversion rates).
• Collaborate with leadership to monitor how these metrics feed into labor margin, store productivity, and overall profitability.
3. Support a Retail Mindset
• Instill a “retail-like” customer experience approach—friendly, helpful, and consistent.
• Ensure the brand stands out in a crowded automotive landscape, fostering customer loyalty and repeat business through exceptional phone-based interactions.
4. Ongoing Coaching & Feedback
• Provide real-time coaching sessions, shadow inbound calls, and deliver constructive feedback.
• Use call recordings and performance data to diagnose training gaps and celebrate successes.
5. Continuous Improvement & Collaboration
• Work closely with Operations, Marketing, and Store Managers to keep training materials fresh and aligned with the latest promotions, service offerings, and company objectives.
• Stay up to date on industry trends and emerging phone/remote selling techniques to keep the team ahead of the curve.

Qualifications

• Proven Experience: 3+ years in a sales training or sales leadership role, ideally in a call center or inbound phone sales environment.
• Industry Knowledge: Automotive experience is a plus, but if you can train a pack of wolves to sell anything to anyone, we still want to hear from you.
• Data-Savvy: Comfortable analyzing call metrics and using reporting tools to measure performance.
• Strong Communication: Ability to hold attention and motivate a group; if you can’t capture a remote team’s focus, they’ll be muting you faster than a bad podcast.
• Adaptable: Ready to pivot training content as company goals and promotions evolve—no day is the same in modern automotive retail.

What Success Looks Like

• Improved Conversion: Appointment-to-invoice rates climb steadily, ensuring shops are booked and billing.
• Consistently High Answer Rates: Less voicemail, more real human interaction.
• Increased Appointment-Set Percentages: Every caller leaves the line with a scheduled visit—and a positive brand impression.
• Positive Culture Shift: Sales agents approach inbound calls with a retail-friendly vibe that customers love (and keep coming back for).

Why Join Our Team?

• Impactful Role: You’ll directly influence top-line revenue and store productivity—talk about a resume booster.
• Forward-Thinking Environment: We’re evolving the automotive customer journey, and your training programs will lead the charge.
• Collaborative Culture: You’ll work with passionate folks who get excited about metrics, margins, and the smell of new tires.
• Room to Innovate: Got a new idea for a training exercise? We’re all ears. Expect encouragement for creative problem-solving and next-level coaching.

If you’re ready to empower sales agents to own the phone lines, deliver a stellar (retail-like) customer experience, and significantly boost company profitability, apply today. We want someone who can see opportunity where others see challenges—someone who believes that a perfectly handled inbound call can make all the difference.

Join us and let’s redefine the modern automotive phone sales experience together.

Ready to Elevate Your Career? If you’re interested in joining a supportive team that values your skills and dedication, we’d love to hear from you! Apply today to help us redefine automotive care.