Automotive Guest Services Representative

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Stress-Free Auto Care – Northern California
Starting Pay: $24/hr + overtime + bonus potential

Want to launch your automotive career as a Automotive Guest Services Representative—without the grease or guesswork? At Stress-Free Auto Care, we’re redefining the repair shop experience across our 22 high-rated locations (4.8★ average). We’re on the hunt for sharp, customer-focused individuals who thrive in fast-paced, tech-enabled environments. If you’ve got the people skills but lack the car know-how, we’ve got you covered with a paid, hands-on 12-week training academy that gets you shop-ready.

What You’ll Do

• Greet guests and document their concerns with clarity and empathy

• Write and manage service repair orders from start to finish

• Build accurate digital estimates and recommend preventive services

• Coordinate technician workflow and keep customers informed in real time

• Finalize invoices, explain completed work, and schedule future appointments

• Uphold high standards through proper documentation and KPI tracking

You’re a Fit If You Have...

• 1+ year in sales, hospitality, call center, or any guest-facing role

• Tech confidence: 50+ WPM typing, and ease with multitasking across screens, phones, and chats

• Strong communication skills; Spanish/English bilingual is a plus

• A valid driver’s license and a clean, insurable driving record

What You’ll Get

• $24/hr starting pay, with monthly bonus opportunities after training
  (Top performers earn $70K–$90K+ annually)

• Full benefits: Medical, dental, vision, 401(k) match, PTO, and paid holidays

• Access to modern shop systems, real-time dashboards, and the best tools in the business

• Clear growth paths to Certified Service Writer, Senior Advisor, and Management roles

Ready to Elevate Your Career? If you’re interested in joining a supportive team that values your skills and dedication, we’d love to hear from you! Apply today to help us redefine automotive care.