
IT Support Specialist
Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. As the leading strategic intelligence company, Strider empowers organizations to secure and advance their technology and innovation. We leverage cutting-edge AI technology and proprietary methodologies to transform publicly available data into critical insights. These insights enable organizations to proactively address and respond to risks associated with state-sponsored intellectual property theft, targeted talent acquisition, and supply chain vulnerabilities.
Job Description
We’re seeking a passionate and skilled IT Support Specialist to join our team. The ideal candidate is someone who is enthusiastic about technology, stays ahead of industry trends, and thrives in a collaborative environment. This role will be the first line of defense for all IT requests, providing technical support to employees and ensuring a seamless IT experience across the organization.
Key Responsibilities
- Technical Support & Troubleshooting
- Provide hands-on technical support for macOS devices and Office365.
- Act as the first responder for IT requests via the company’s ticketing system.
- Troubleshoot and resolve software, hardware, and network issues efficiently.
- Support and maintain desktop computers, peripherals, and corporate wireless networks.
- Provide VPN and network connectivity support.
- IT Systems & Security
- Monitor and maintain endpoint protection software, remediating issues proactively.
- Ensure compliance with best practices in IT security and data protection.
- Support MDM (Mobile Device Management) solutions such as Jamf.
- Assist with basic AWS management tasks like creating and adjusting resources.
- SAAS application management with applications like the Microsoft Office and JIRA suites.
- Basic maintenance for Linux servers in Azure and AWS.
- Documentation & Process Improvement
- Create and maintain IT documentation and internal Knowledge Base articles.
- Identify recurring IT issues and recommend process improvements.
- Stay informed of emerging technologies and suggest relevant IT solutions.
- Collaboration & Office Presence
- Work cross-functionally with teams to resolve IT-related challenges.
- Provide on-site support at least three days per week.
- Assist with multiple ongoing IT projects to improve workflows.
- Friendly in-office presence to help with office related IT tasks.
Qualifications
- 2-3+ years of experience in IT support, helpdesk, or a related field.
- Bachelor's Degree in Computer Science, IT, or a related discipline (or equivalent work experience).
- Strong troubleshooting skills with macOS and Office365.
- Familiarity with basic networking concepts (TCP/UDP, DNS, DHCP, VPN, SSL).
- Excellent customer service and communication skills.
- Ability to multi-task and prioritize IT issues effectively.
Nice to Have (Preferred Skills)
- Experience with AWS/RedHat-based Linux OS.
- Experience with managing AWS accounts specifically IAM permissions.
- Knowledge of SSO integrations using SAML.
- Experience managing permissions in Atlassian products (JIRA, Confluence).
- Proficiency in monitoring tools such as Zabbix, Nagios, or SolarWinds.
Benefits:
- Competitive Compensation
- Company Equity Options
- Flexible PTO
- Wellness Reimbursement
- US Holidays (Office Closed)
- Paid Parental Leave
- Comprehensive Medical, Dental, and Vision Insurance
Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.
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