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Client Solutions Lead

Mesa, Arizona

Company Overview

Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.

Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.

Our Mission

We’re flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. ‘The human element’ is our crux and catalyst, driving all that we do, whether we’re interacting with patients, providers, or practices. We’re here to partner with those ready for a change. More than a compounding pharmacy, we’re on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.

Department: CX

Location: Mesa, Arizona

Schedule: Position will start on-site full time and then will become hybrid

Compensation: $70,000 - 130,000

Reports to: Pharmacy Product Manager

Position Overview:

We’re seeking a cross-functional professional to support both our Client Integration and Pharmacy Product/Technology teams. This role combines technical expertise, clinical understanding, and project coordination to manage client onboarding, standardize pharmacy product workflows, and ensure system readiness. Ideal candidates will have experience with pharmacy management systems (PMS), strong communication and documentation skills, and the ability to manage multiple client-facing projects simultaneously.

Key Responsibilities:

  • Integration & Client Readiness:

    • Serve as the technical and workflow liaison during client onboarding and configuration
    • Initiate and coordinate “Fast Track” implementation prep for new clinics, including clinical template management
    • Manage multiple integration projects simultaneously, maintaining clear communication and timelines
    • Support cross-functional communication between product, clinical, support, and integration teams
    • Lead communication with our PMS support teams to request integration credentials and configure webhooks
  • Product Standardization & Testing:

    • Review pharmacy orders in sandbox environments to ensure accuracy and workflow alignment
    • Test and validate pharmacy orders in production systems for consistency and product readiness
    • Perform regular audits of pharmacy orders to ensure compliance with system standards and clinical expectations

  • System Configuration & Technical Tasks:

    • Add new products and templates into the PMS in collaboration with the pharmacy product team
    • Test and validate webhook integrations to ensure reliable communication with external systems and PMS platforms
    • Monitor system behavior and escalate integration issues or configuration gaps as needed

  • Documentation & Communication:

    • Write and maintain technical SOPs and documentation for client-facing processes and internal workflows
    • Communicate changes in pharmacy product capabilities and integration steps clearly and effectively
    • Collaborate with product managers and L&D to ensure updates are incorporated into training and knowledge systems

Qualifications:

  • Required:
    • 3–5 years of experience in pharmacy technology, healthcare SaaS, or clinical systems integration
    • Working knowledge of multiple PMS platforms (e.g., QS/1, PioneerRx, Liberty, McKesson EnterpriseRx, etc.), familiarity with LifeFile is preferred
    • Strong technical writing skills (SOPs, product changes, client documentation)
    • Proficiency with Microsoft Office (especially Excel, Word, PowerPoint)
    • Experience managing multiple client projects or integrations simultaneously
    • Strong interpersonal and communication skills—comfortable with both technical teams and client stakeholders
  • Preferred:
    • CPhT with 5 years of experience or RPh with 2-3 years of experience
    • Familiarity with HL7, NCPDP, webhook APIs, or EHR/EMR integrations
    • Experience in pharmacy operations or clinical informatics
    • Hands-on experience with tools like HubSpot, Slack, or similar
    • Understanding of pharmacy order workflows and medication dispensing standards
  • Personal Attributes:
    • Analytical and thorough—you notice inconsistencies and fix them before they become problems
    • Client-focused—you understand pharmacy workflows and speak the language of healthcare users
    • A bridge-builder—able to translate between clinical, technical, and business teams
    • Process-minded—you’re excited to document and improve repeatable, scalable workflows

Work Environment:

  • Office-based with occasional travel to client sites, pharmacy locations, or industry events.
  • Flexibility in work hours may be required to meet the needs of clients in different time zones.

Benefits/ Perks

Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.

Culture 

At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace. 

EEO

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you. 

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