Content Compliance Manager

Company Overview

Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.

Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.

Our Mission

We’re flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. ‘The human element’ is our crux and catalyst, driving all that we do, whether we’re interacting with patients, providers, or practices. We’re here to partner with those ready for a change. More than a compounding pharmacy, we’re on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.

Location: Remote (USA)
Position Type: Full-Time

Position Summary

The Content Compliance Manager supports Strive Pharmacy’s informational content review program by ensuring all marketing, educational, and communication materials comply with applicable laws, pharmacy regulations, compounding standards, and internal policies before release. This role sits as a critical link at the intersection of Compliance, Clinical, Marketing/Communications, Brand, Sales, and Legal teams at Strive Pharmacy. The Manager will complete cross-functional reviews, set procedures, and advise on claim language and risk, ensuring alignment with federal and state requirements while enabling high-quality, on-brand communications. This role ensures that all content produced and released internally or externally by Strive Pharmacy is accurate, compliant, and aligned with FDA and FTC guidance as well as federal and state regulations. The Manager is also responsible to build the governance, workflows, and training that keep our content accurate, substantiated, and compliant across all channels (web, email, print, social, video, provider materials, patient education, packaging/labels, and point-of-care assets). The ideal candidate will combine deep regulatory expertise with a collaborative mindset, enabling Strive to maintain the highest standards of integrity while delivering engaging and compliant communications.

Key Responsibilities

• Drive Compliance content review: Design, implement, and continuously improve Strive’s content compliance framework (policies, SOPs, workflows, SLAs, and controls) for prescription, supplement, and OTC product lines. Train and support cross-functional teams on compliant content creation practices.
  
  
• Lead cross-functional review: Prioritize and manage content review requests based on business needs, deadlines, and risk. Triage, prioritize, and approve content. Provide early-stage guidance to accelerate cycles and reduce rework. Monitor queue and enforce SLAs.
  
  
• Claims & substantiation: Establish and maintain a compliant language library. Ensure appropriate qualifiers, disclaimers, and structure/function positioning for supplements. Prohibit unsubstantiated, misleading, comparative, or superiority claims. Participate in marketing/content planning meetings for upstream compliance.
  
  
• Regulatory alignment: Interpret and apply USP <795>/<797>/<800>, FDA and FTC advertising/promotion guidance, HIPAA (marketing permissions), and relevant state board requirements to real-world assets and campaigns. Understand and advise on compliant content and communication guidelines for all Strive products and services (prescription and OTC).
  
  
• Risk management: Provide timely and accurate guidance grounded in applicable laws. Stay ahead of evolving enforcement trends and emerging digital marketing risks. Monitor changes in industry or regulatory requirements impacting content.
  
  
• Training & enablement: Develop compliant content playbooks, training modules, and language guides for Strive teams. Upskill teams on compliant copy, fair balance, disclosures, testimonials, endorsements, and social media practices.
  
  
• Documentation & audit readiness: Build a content repository and auditable record of decisions, approvals, and rationales. Maintain documentation of all reviews and approvals for audit readiness. Prepare materials for inspections or external reviews.
  
  
• Metrics & reporting: Optimize review tools/queues (e.g., Asana). Support KPIs such as review volume, cycle time, first-pass approval rate, re-work rate, escalation frequency, and SLA adherence. Standardized processes to improve efficiency and accountability. Prepare executive-level dashboards and insights to drive continuous improvement.
  
  
• Collaboration with Legal/Privacy: Participate in meetings with internal and external legal counsel as needed. Partner to align on risk thresholds, required notices/permissions, patient data usage, and incident response in public channels.
• Inquiry response: Take ownership over responding to compliance inquiries originating from staff throughout the organization related to content compliance questions and issues. Respond to inquiries with detail, clarity, substantiation, and recommended action/direction for the requestor. 

Qualifications

• PharmD (required). JD or regulatory education preferred.
• 3+ years in pharmacy compliance, regulatory affairs, MLR/content review, or closely related roles within healthcare, pharmacy, biotech, or digital health industries.
• Direct experience in content and marketing review.
• Strong knowledge of USP <795>/<797>/<800>, FDA/FTC marketing/advertising guidelines (including digital, social, testimonials, endorsements, and disclosures), HIPAA marketing rules, and federal and state pharmacy requirements.
• Demonstrated ability to interpret complex regulations into actionable, scalable guidance and to make timely, defensible approval decisions under fast-paced deadlines.
• Track record of working cross-departmentally, training non-compliance stakeholders, and influencing outcomes without formal authority.
• Exceptional attention to detail and accuracy.
• Excellent writing/editing skills with precision on claims, qualifiers, and consumer-friendly risk language.
• Highly organized; excels at prioritization across multiple concurrent launches and deadlines.
• Proactive problem-solver who offers compliant solutions and can make sound, timely decisions.
• Ability to balance regulatory compliance with business objectives by guiding teams toward compliant alternatives that achieve marketing goals.
• Exceptional communication skills, both written and oral.
• Strong interpersonal skills with the ability to collaborate across departments and to educate and influence non-compliance stakeholders toward compliant solutions.
• Exceptional skills in time management and prioritization, and the ability to manage multiple concurrent priorities and deadlines in a fast-paced environment. 
• Proven ability to review and approve content under tight deadlines without compromising quality or accuracy.
• Commitment to ongoing professional development and staying current with regulatory changes impacting pharmacy marketing.
• Experience in writing standard operating procedures (SOPs).
• Proficient with Google Workspace and Microsoft Office. 
• Experience using Asana and Canva preferred.

Travel: Occasional (<10%) for team meetings, conferences, retreats, or trainings.

Benefits/ Perks

Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.

Culture 

At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace. 

EEO

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.