Pharmacy Customer Service Supervisor

Company Overview:

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you.

Mission:

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.

Position Type: Full-Time

Location: Mesa, AZ | On-site Monday - Friday

Position Overview:

Support and manage customer service representatives to provide and enhance exceptional service to our patients and providers while upholding quality control and compliance according to Strive’s SOPs. This role involves training, coaching, and motivating staff while monitoring call quality and productivity.

Key Responsibilities:

• Lead the call center staff and manage day-to-day operations for the call center to support pharmacy operations
• Collaborate with management to develop and implement strategies that enhance operational efficiency and customer experience.
• Models and cultivates behavior that encourages collaboration, accountability, and extraordinary customer service
• Provide valuable input to promote continuous quality improvement
• Interpret performance indicators to identify areas of opportunity and address accordingly

Required Qualifications:

• Proficiency with call center and workforce management applications
• Minimum of a GED or high school diploma
• Clean criminal record with no felonies
• Completed and passed a recognized PTCB course
• Active AZ technician license

Preferred Qualifications: 

• 2+ years call center leadership experience
• 2+ years pharmacy experience
• Excellent written and verbal communication
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities

Work Environment:

This position is primarily based in an onsite work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities. 

Join Us in Making an Impact:

At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.

Benefits/ Perks:

Strive Pharmacy offers a comprehensive benefits package, including:

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture:

Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.

EEO:

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.