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General Manager

Burnsville, MN

About Stronghouse  

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes.  

Role Description and Expectations  

The General Manager (GM) is responsible for leading and coordinating all business functions across departments to ensure operational success, team cohesion, and a consistently high level of service delivery. This role is accountable for aligning daily operations with company goals, optimizing performance across teams, and serving as the central leadership figure onsite. The GM will ensure each department is working collaboratively toward shared goals while upholding our company values and standards.

Leadership & Team Oversight

  • Lead department heads to ensure alignment of priorities, goals, and performance
  • Provide coaching and performance feedback to leadership staff and key
  • Facilitate weekly leadership meetings and quarterly business
  • Build a culture of accountability, integrity, and Operational Execution
  • Monitor job costing, project margins, and operational
  • Review daily production performance and remove operational
  • Collaborate with sales and production to ensure accurate handoffs and scope clarity. Customer Experience & Brand Representation
  • Address high-level customer concerns and complaints with professionalism and
  • Ensure that the customer experience team has tools and support needed to communicate proactively throughout each project
  • Represent the company in public-facing capacities as needed (community involvement, vendor relationships, )

Financial & Administrative Oversight

  • Monitor P&L and provide budget forecasts in collaboration with
  • Approve invoices and department level purchasing
  • Ensure compliance with insurance, licensing, permitting, and safety

Cross-Departmental Alignment:

  • Sales: Partner with the Sales Manager to review pipeline, approve discounts, and ensure accurate scope
  • Production: Coordinate with the Director of Production to meet install timelines, quality expectations, and labor
  • Customer Experience: Support the Customer Experience Team in developing client communication protocols and satisfaction
  • Admin/Finance: Collaborate with the Finance Department on payroll, billing, collections and reporting.

Success Metrics:

  • Achievement of monthly and quarterly revenue/gross margin targets
  • Job completion timelines and on-time scheduling rates
  • Customer satisfaction and referral metrics
  • Team retention and leadership effectiveness
  • Operational efficiency and budget adherence

 

Qualifications  

  • Minimum 5 years of experience in senior operational or management role
  • Proven ability to lead cross-functional teams and hold other accountable
  • Strong communication and problem-solving skills
  • Working knowledge of production workflows, job costing, CRM/project management tools
  • Able to work on-site Monday through Friday with availability for urgent issues after

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