Assistant Team Lead (H/F)

We’re on a mission to become the go-to destination for students across Europe to find a trusted home away from home. We make every step of the rental journey simple and seamless, so students can focus on what really matters: studying, exploring, and growing.

With HousingAnywhere, Kamernet, and Studapart under our roof, we’re Europe’s largest student rental platform.

You’ll find us in Rotterdam, Paris, and Cergy, always guided by our four core values: Ownership, We are enablers, We are changemakers, and We are connectors.

Join us in empowering students to unlock their potential through a safe, online, rental experience.

Your role

This role combines both commercial and coaching responsibilities. As our new Assistant Team Lead, you will work closely with the Lead of the Private Landlords division to support daily operations, performance management, and client portfolio oversight. In this role, you will contribute to operational coordination, employee development, and the continuous improvement of processes and workflows.

Key responsibilities

Operational coordination

• Lead stand-ups and synchronization meetings.
• Organize and distribute tasks within the team.
• Keep up with the schedule and ensure consistency in reporting.
• Prepare weekly meeting materials and ensure follow-up actions are tracked.

Team coaching & engagement

• Support the onboarding, integration, and guidance of new employees and seasonal staff.
• Act as a role model for best practices (working hours, processes, company values, service quality).
• Provide clear, regular, and constructive feedback.

Performance & continuous improvement

• Monitor individual and team KPIs, analyze gaps, and raise alerts in case of deviations.
• Identify and suggest optimizations (scripts, processes, organization).
• Contribute to handling delicate or sensitive situations (B2B or end users).

Client portfolio management

• Manage a dedicated client portfolio and ensure operational follow-up.
• Guarantee client satisfaction and carry out necessary follow-ups.
• Identify growth opportunities as well as potential risks.

Your team

You will be joining the Sales Propriétaires team within Studapart. As part of the Sales department, and more specifically the team responsible for Private Landlords, you will be part of a dynamic and collaborative group focused on supporting landlords, building strong client relationships, and delivering high-quality service throughout the rental journey.

Your profile

• Minimum of 4 years of experience in one of the following areas:
• Sales / Account Management
• Customer Relations / Customer Success
• Operational Management / Team Coordination
• Team Facilitation or Small Team Supervision

Skills and competencies

• Excellent organizational and coordination skills
• Strong interpersonal skills and natural leadership
• Analytical mindset, attention to detail, and proactivity
• Ability to handle sensitive situations
• Results-driven with a strong customer satisfaction focus
• English preferred

What’s in it for you

• Depending on experience and qualifications, the salary range is €38K - €40K gross per year (bonus included).
• Position based in our Cergy office.
• Contract type: CDI - ETAM.
• 50% transport costs covered.
• 70% health insurance coverage.
• Meal vouchers.
• Contribution to fitness membership costs.
• Christmas gift vouchers.
• Team-building events and much more!

Read more about our France-based teams here.