Back to jobs
New

Customer Support Associate (Remote)

US - Remote

Who We Are

Studio Designer powers the business side of interior design firms. With intuitive, purpose-built tools, designers can capture and organize hundreds of project details, track time, manage orders and instantly access essential financial information in one centralized system. Over 20,000 designers rely on Studio Designer to do more of what they do best!
 
Join our team of designers, technologists, and customer success professionals as we create forward-thinking business software exclusively for interior designers. We uphold our values by fostering a collaborative and creative environment that embraces uniqueness and prioritizes the well-being of our team and customers alike!

The Role

As a Technical Support Agent, you will be responsible for providing technical assistance to our customers in a fast-paced and dynamic environment. You will be responsible for identifying, troubleshooting, and resolving technical issues related to our products and services.

To be successful in this role, you should have excellent communication and interpersonal skills, as you will be interacting with customers via phone, email, and chat. You should also have strong technical skills and knowledge of software troubleshooting, allowing you to diagnose and solve technical issues quickly and effectively.

You will work closely with cross-functional teams to ensure customer issues are resolved quickly and efficiently. Your ability to document customer interactions and technical solutions will be essential to maintain accurate records of customer interactions.

The ideal candidate should be able to work independently, prioritize tasks, and manage multiple tasks in a fast-paced environment. Additionally, you should be familiar with customer support systems to provide accurate and efficient technical support to our customers.

In this role, you will have the opportunity to work with a dynamic team and contribute to the success of our company. Your ability to provide exceptional technical support and customer service will be critical to ensuring a positive customer experience.

 

What You’ll Do

  • Provide prompt and effective technical support to customers via email
  • Troubleshoot and resolve technical issues related to our products and services.
  • Identify and escalate complex issues to the appropriate team or department.
  • Document customer interactions and technical solutions in our customer support system.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Keep up-to-date. with product knowledge and changes to ensure accurate support and troubleshooting.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.

 

What You’ll Need

  • High school diploma or equivalent
  • Proven experience in technical support or a similar role. Experience working in a SaaS organization is highly preferred.
  • Strong technical skills and knowledge of Studio Designer software and hardware troubleshooting
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and critical thinking skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Experience with the Microsoft 365 suite

 

What You’ll Ideally Have

  • Associate or bachelor's degree in a technical field
  • Familiarity with customer support systems such as Salesforce, Zendesk, HubSpot, or Freshdesk
  • Experience with remote communication tools such as Slack, Zoom, and SharePoint

Base pay range

$25 - $25 USD

Our Offerings

  • Remote first!
    • States not included in remote options are: Hawaii, Mississippi, Rhode Island, South Dakota, and West Virginia.
  • Medical, Dental, and Vision insurance
  • Involuntary and Voluntary Life and AD&D insurance
  • Voluntary Long-term Disability
  • HSA with employer match
  • Voluntary Pet Insurance
  • Flexible paid time off, company-paid holidays, and parental leave
  • 401(k) plan with employer match

 

If this job isn’t for you but you have a friend who may be a perfect fit - share this job with them!  
  
Studio Designer is an equal opportunity employer.  

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Where do you currently reside/work?

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Studio Designer’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.