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Salesforce Business Analyst

Remote

Studio Science is seeking a seasoned Salesforce Business Analyst who can confidently lead stakeholder discovery, uncover business needs, and translate them into actionable Salesforce solutions across the full project lifecycle.

Business Analysts are responsible for facilitating discussions with our customers in order to understand and document current state business and technology processes. During these discussions the Business Analyst will seek to discover pain points and identify gaps in CRM best practices from users. The Business Analyst will support the broader delivery team in the development of future state solutions, business process flows, wireframes, system context diagrams, and other supporting documentation. Additionally the Business Analyst will be responsible for the creation and management of users stories throughout the duration of their lifecycle

 

Responsibilities 

  • Act as a liaison between technical teams and client stakeholders, owning the functional project solution.
  • Facilitate client discussions to document current business processes, pain points, and objectives.
  • Identify gaps in Salesforce best practices and recommend improvements.
  • Create and manage user stories and supporting documentation, including business process flows, wireframes, and system context diagrams.
  • Assess the impact of proposed solutions on people, processes, and technologies.
  • Lead sprint demos to present development and gather client feedback.
  • Support project activities including confi guration, change management, quality assurance, and post-launch support.
  • Provide expertise on business processes integrated with Salesforce and ensure system functionality through testing and documentation.
  • Contribute to new product development, workflows, and ideas to enhance project outcomes.
  • Identify risks and recommend solutions to ensure project success.
  • Mentor less experienced team members and take on leadership responsibilities as needed.

 

Qualifications

  • 3+ years of experience in a Salesforce Business Analyst or equivalent role; this is an experienced hire and NOT an entry-level or new-to-Salesforce role, candidates should have at least 3+ years experience working as a Salesforce Business Analyst
  • Salesforce Certifications:
    • Administrator (SCA) - preferred
    • Business Analyst - preferred
    • Sales Cloud Consultant - preferred
    • Service Cloud Consultant - preferred
  • Proven ability to gather, analyze, and document user requirements from diverse audiences.
  • Experience with Salesforce implementation across the full Software Development Lifecycle (SDLC) and testing in Salesforce environments.
  • Strong communication skills, including written, verbal, and presentation abilities, with experience interacting with executive-level stakeholders.
  • Skilled in managing multiple tasks and priorities eff actively.
  • Demonstrated experience in business analysis, process improvement, change management, or facilitating workshops in a Salesforce environment
  • Familiarity with agile development tools and data analysis methodologies.
  • Strong consulting, problem-solving, and critical-thinking skills with a collaborative and consultative approach.
  • Self-motivated and adaptable, capable of addressing complex problems and thriving in an environment of continual feedback.
  • Eagerness to contribute to team expertise and best practices while fostering organizational transformation and innovation.
  • Capability to efficiently operate remotely and maintain a professional demeanor while working from a designated location within the United States
  • Availability and flexibility to work with global clients across multiple time zones and for occasional travel to clients sites and Studio Science headquarters in Indianapolis, Indiana
  • Must be authorized to work in the USA for any employer without the need for sponsorship now or anytime in the future. 

 

Preferred Technical and Professional Expertise

  • Experience with Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Commerce Cloud and Salesforce Lightning Web Components
  • Experience delivering Site/Portals/Communities on the Salesforce Experience Cloud platform and Salesforce CMS (formerly Salesforce Community Cloud)
  • Experience working on projects with eCommerce enterprise applications and/or CMS, ERP, CPQ, Portals, SSO solutions
  • Experience with Salesforce ecosystem solutions including, but not limited to, CloudCraze, Demandware, Steelbrick, and Coveo

 

This organization participates in E-Verify.

No third-party recruiters, please. Studio Science does not accept unsolicited resumes. All unsolicited resumes will be considered the property of Studio Science, and Studio Science will not be obligated to pay a referral or placement fee. 

 

About Studio Science

We help businesses design with people. Simply put, we believe every person deserves experiences that work better. We intentionally design systems to help our clients evolve with their customers’ needs. We recognize that business evolution and change are hard. We believe that honesty is the only policy, that none of us are as smart as all of us, and that being great is a choice.

Studio Science provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Studio Science complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

It is not typical to be hired at or near the top of the range for a given role at Studio Science. Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Studio Science. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other team members. We expect the majority of candidates who are offered roles at our studio will land well within our salary ranges based on these factors.

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