*Please Note: The official title for this role will be Studio Supervisor*
Location: Santa Clara, CA | Reports to: Studio Manager | Full Time
Hourly Rate: $24/hour
The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently.
As a Studio Supervisor, you’ll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You’ll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example.
Key Responsibilities:
Operational Execution & Sales Support
Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
Reviews daily business and helps implement strategies to drive results
Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
Customer Experience
Delivers exceptional service and educates customers on the Studs experience
Supports service recovery and escalates customer concerns as needed
Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations
Team Support & Culture
Sets a strong example for professionalism, inclusion, and accountability
Provides real-time feedback and support to teammates when appropriate, escalating as needed
Helps reinforce company values and contributes to a collaborative, feedback-rich environment
Requirements:
Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
Must maintain open availability and be able to work 30-40 hours per week, including weekends and holidays
Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
Confident operating solo and taking ownership of floor leadership responsibilities when assigned
Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture
Benefits & Perks
Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
Voluntary Life Insurance
Health and Commuter Tax-Advantaged Accounts
401(k) Retirement Savings Plan
Paid Time Off and Paid Safe & Sick Leave Accruals
Paid Parental Leave
Paid Sabbatical After 4 Years of Service
Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!