Back to jobs

Boston, Back Bay, Studio Manager

Boston, Massachusetts

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Based in Boston, the Studio Manager will oversee all aspects of our Back Bay Studio, including both piercing services and earring sales. In this position, you'll build and lead a team of service-oriented Managers, Sales Associates, and Piercers in executing complex operational processes and delivering best in-class guest experiences. You will exercise your financial acumen and sound decision making to guide and inspire the team to meet our goals and continually improve processes. This role will report into our Northeast Regional Manager.

Salary: $80,000

Key Responsibilities:

  • Accountable for the Studio’s overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for Studio team
  • Analyzes business reporting to identify opportunities in key business metrics and communicates and develop the team’s understanding of each to achieve sales plan
  • Welcomes and educates guests to the unique Studs’ piercing and personalized brand experience
  • Implements ands trains to service recovery best practices and identifies and escalates guest feedback through Studio reviews to improve the overall Studio experience
  • Owns Studio scheduling within labor allocations and audits for payroll accuracy
  • Uses divisions of responsibilities to delegate ownership of work to the management team, and follows-up routinely to ensure completion
  • Be well-versed in the piercing operating procedures to ensure guest experience, work safety, and record keeping standards are met
  • Prioritizes Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures
  • Creates a sense of belonging and strong team morale through trust and collaboration
  • Owns recruiting, ensures successful onboarding via training, and leverages coaching and feedback to continually develop a diverse Studio team
  • Navigates employee relations thoughtfully and timely with cross-functional partnership

Requirements:

  • Experience: 2 years of comparable Manager experience (Store Manager, General Manager, Studio Manager); experience with jewelry, piercing, retail services or services is a plus
  • Availability: 40 hours per week across five shifts, inclusive of weekdays and weekends (no overnights!)
  • Comfortable standing for extended periods of time up to 8+ hours
  • Able to lift, carry, and move at least 20 lbs
  • Must be able to handle chemicals safely
  • Leader in change management with proven expertise in effectively managing and developing a team of 7+ employees; experience with specialized skill employees preferred
  • Driven, creative problem solver that consistently acts with integrity and speaks up
  • Owner’s mindset, with the ability to approach feedback and problems with a positive attitude 
  • Ability to be scrappy, organized, and navigate dynamic change by leveraging tools and resources creatively 

Benefits & Perks

  • Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits, commuter benefits and 401k
  • HSA (Health Savings Account) or FSA (Flexible Spending Account)
  • Up to $100 of Monthly Lifestyle Spending Account for wellness-related expenses
  • Additional mental health resources such as Talkspace and Ginger
  • Gender affirmation support services, EAP sessions and work/life resources 
  • Ample paid time off including three months of paid family leave for all full-time retail employees (biological, adoptive, and foster parents are all eligible) to support a healthy work/life balance 
  • 2 weeks paid sabbatical after four years of full-time service
  • Ongoing learning & development, opportunities for upward mobility, performance reviews, and consistent coaching to help you grow professionally
  • Discounts on piercings and products (we’ve got your friends and family covered too!)
  • Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards and extended life insurance

 

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Click here for the Studs Privacy Notice for California Applicants.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in STUDS’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.