Back to jobs

Seattle, Capitol Hill, Sr. Piercer

Seattle, Washington

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Based in the Capitol Hill studio, the Senior Piercer will report to the Studio Manager and will execute piercing services within the Studio while also being a piercing subject matter expert and mentor for the Studio team.  In this role, you will help develop the piercing knowledge and skills of your studio’s talent to ensure they consistently deliver exceptional customer service. You will also partner with management to implement strategies that drive revenue to help your Studio meet their goals, while maintaining a safe environment for both employees and customers.

Hourly Rate: $36.05/hour

Key Responsibilities:

REVENUE 

Financial Acumen 

  • Embodies our performance-oriented culture by meeting and exceeding expectations and targets
  • Partners with your Studio Manager to implement strategies to continually improve key business metrics like piercing throughput and AOV in order to achieve your sales plan, while maintaining our high safety standards.

Service Oriented 

    • Delivers a smooth piercing at a perpendicular angle with a gentle transition and has the ability to expertly troubleshoot in the procedure 
    • Serves as a brand ambassador: welcomes and educates clients on the unique Studs’ piercing and shopping experience through our selling cycle 
    • Steps in to support service recovery and de-escalate customer situations, as needed
    • Provides excellent bedside manner with empathetic yet confident, clear, and professional communication with clients during the entire Studs’ experience 
    • Identifies and escalates client feedback to improve the overall experience

OPERATIONS

Decision Quality & Execution 

    • Protects the piercing experience to ensure overall safety and satisfaction for the Piercing Team and the clients
    • Leverages Studs’ policies and resources in decision-making  
  • Balances analysis, experience, and integrity when making decisions for the overall business

Optimizes Work Processes Be well-versed in piercing operating procedures and regulations to ensure client experience and work safety standards are met 

    • Partner with your Studio Manager and Compliance partner to ensure the studio is always inspection-ready.
    • Owns auditing and submission of detail record keeping including all maintenance, sterilized inventory and tools
    • Owns sterilization levels of piercing inventory and piercing supply orders to ensure correct onhand levels that support the needs of the business

TALENT

Integrity

    • Leads by example and models behavior for the Studio team
    • Acts as manager in the building when the SM and ASM are not present
    • Participate in Piercer Roundtables to provide valuable input on new Studs’ initiatives and cascade relevant information to your home studio, ensuring that the team is informed and aligned with company goals and strategies.
    • Prioritizes Studio compliance and is accountable to company policies and standard operating procedures 
    • Admits mistakes and is not afraid to escalate when help is needed 
    • Lives out our Core Values 

Builds & Develops Effective Teams 

    • Develops piercing talent in home studio by delivering scheduled trainings created by the Piercing Education team and coaching via 1:1’s, with 12-15 hours each quarter for dedicated mentorship
    • Shows consistency by providing best in class service to everyone in the Studio 
    • Owns piercing operations training for non-piercing team members and mentorship to the fellow Piercers 
    • Provides solutions-oriented feedback and is open-minded to receiving it 

Requirements:

  • Experience: At least 6 months of piercing experience at Studs (Apprentice experience does not count) 
  • Internal candidates must also be in Good Standing to apply
  • Availability: 30-40 hours per week inclusive of weekends to pierce a minimum of 19 appointments a day
  • Comfortable standing for extended periods of time up to 8+ hours
  • Able to lift, carry, and move at least 20 lbs
  • Must be able to handle chemicals safely  
  • Must be able to visually inspect ear anatomy to execute advanced piercings 
  • Must be able to deliver piercings with a steady hand
  • Driven, creative problem solver that consistently acts with integrity and speaks up
  • Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.
  • Strong business acumen and can help foster teamwork between Piercers and Earbar team members
  • Patient and effective communicator that can deliver trainings and accommodate different learning styles

 

Benefits & Perks

  • Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits (for certain plans), commuter benefits and 401k
  • HSA (Health Savings Account) or FSA (Flexible Spending Account)
  • Gender affirmation support services, EAP sessions and work/life resources 
  • Generous paid time off including: 4 weeks accrued Paid Time Off, 7 days accrued Sick Time, 11 paid holidays, and 4 Quarterly Wellness Days (where the whole team takes time off together to recharge)
  • 12 weeks of paid Parental Leave (biological, adoptive, and foster parents are all eligible) to support a healthy work/life balance 
  • Ongoing learning & development, performance reviews, and consistent coaching to help you grow professionally
  • A paid sabbatical after four years of full-time service
  • Discounts on piercings and products (we’ve got discounts to cover your friends and family too!)
  • Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards and extended life insurance

 

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Click here for the Studs Privacy Notice for California Applicants.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in STUDS’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.