Student Operations Support Specialist

Student Operations Support Specialist

We are seeking an experienced Customer and Student Operations Support Specialist to support our students and ensure smooth operations in resolving their concerns. The ideal candidate will have at least 3 years of experience in handling escalated customer support cases, preferably in education or ed tech. You will play a critical role in assessing student situations, providing tailored recommendations for completing courses, submitting assignments, and requesting transcripts.

This is a remote position, but candidates must be based in the Philippines. This is an online, remote contract role. All work is paid per hour.

Project Description

• Manage and resolve complex, escalated customer support issues with professionalism and empathy.
• Use multiple systems and tools to evaluate student situations and provide actionable recommendations..
• Balance quality and efficiency in customer support interactions while maintaining high satisfaction rates.
• Collaborate with teammates as needed to ensure a seamless student experience.
• Maintain a high level of knowledge about Study.com’s products, services, and systems.

Required Skills:

• Minimum of 3 years of experience handling escalated customer support issues, preferably in education or ed tech.
• Excellent written communication skills with the ability to explain complex concepts in a clear and concise manner.
• Demonstrated ability to balance quality and efficiency in a fast-paced work environment.
• Strong critical thinking and problem-solving skills.
• Experience working with multiple systems and tools to assess and resolve customer inquiries.

Additional Preferred Skills:

• 5+ years of experience managing complex customer inquiries, preferably in an education or ed tech setting

What We Offer:

• Reliable Payments: You'll receive payments twice a month and automated invoicing for your work.
• Remote Work: This is a fully online contracted work-from-home opportunity.
• Flexibility: Work when you want, where you want, and select projects that most interest you.
• Support: Our supportive staff is available answer your questions and help you get up and running.

About Study.com

The mission of Study.com is to make education accessible, and over the last two decades we’ve become the leading online education platform, delivering a personalized learning experience across a broad continuum of education for over 30 million students, instructors, and professionals every month.

We help empower millions of learners to achieve their education and career goals. We focus on increasing access to education because we know information is the ultimate equalizer and that education is key to upward mobility.

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