Job Application for Service BDC Representative at Subaru Santa Monica

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Subaru Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

Responsibilities

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

Proactively reach out to customers to schedule and confirm service appointments
Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
Overcome objections and present the value of timely service and genuine Subaru care
Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
Collaborate closely with Service Advisors and management to maximize daily shop capacity
Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

Preferred: Minimum 2 years of experience in a Call Center, BDC, or high-volume customer contact role (automotive experience preferred)
Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
Exceptional communication, listening, and persuasion skills
Strong organizational habits and attention to detail
Energetic, upbeat, and professional attitude
Ability to multi-task and adapt quickly in a fast-paced environment
Dependable, polished, and driven to succeed

Schedule

This role follows our Service Center hours: 7:00 AM – 6:00 PM, Monday through Friday, and 7:00 AM – 5:00 PM on Saturdays. You’ll always have Sundays off and one extra weekday off each week. This position requires availability during Service Center hours of operation:

Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Compensation

This position pays $20.00/hour, plus bonus opportunities based off performance, such as Individual Appointment Shown.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits

Medical, Dental and Vision Plans
Short and Long-Term Disability
Paid Holidays & Paid Time Off
Paid Life Insurance
401(k) Retirement Plan
Employee Assistance Plan
Paid Training

Hiring Requirements

18 years or older required
All potential employees must pass pre-employment testing including a background check and drug screen

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Do you have at least two years of prior call center experience?

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Are you comfortable working in a role where you are required to make 100+ outbound calls each day, while logging all customer interactions in a CRM system?

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Are you 18 or older?

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Service BDC Representative

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