Job Application for Automotive Service Advisor at Subaru Santa Monica

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Subaru Santa Monica is seeking skilled and motivated Service Advisors to join our award-winning service team. If you have a passion for delivering exceptional customer experiences, strong automotive knowledge, and proven success in service department operations, we want to hear from you! This is your chance to work in a dynamic, fast-paced dealership environment where your expertise is valued and your career can grow.

Responsibilities

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.

The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold
Follow the progress of service repairs and provide customers with timely updates
Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints
Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership

Qualifications

Required: At least 2 years of prior Automotive Service Advisor experience
Dealership experience preferred; retail or automotive service experience (e.g., Jiffy Lube, AutoZone) also considered
Strong communication and interpersonal skills
Dedication to delivering exceptional customer service
Valid driver’s license and acceptable driving record

Compensation

The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.

Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits

Medical, Dental and Vision Plans
Short and Long-Term Disability
Paid Holidays & Paid Time Off
Paid Life Insurance
401(k) Retirement Plan
Employee Assistance Plan
Paid Training

Hiring Requirements

18 years or older required
All potential employees must pass pre-employment testing including a background check and drug screen

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Do you have at least two years of experience as a Service Advisor in an Automotive Dealership setting?

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Are you 18 or older?

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Do you have a valid driver's license?

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Desired Compensation: Please specify your desired hourly rate or annual salary. Not indicating an amount may affect your eligibility for the position.

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Automotive Service Advisor

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