Back to jobs
New

Technical Services Lead

Remote - United States

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients.

We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. 

We are looking for a Technical Services Lead to join our Professional Services team at Submittable. This role acts as a technical expert, responsible for mastering our Submittable Next and Zengine grant management platforms to deliver exceptional customer automation and integration work. This role combines deep technical proficiency with strategic post-sales support and elements of project management, working cross-functionally with Sales, Customer Success Managers, and Professional Services Engineers to scope, design, and deliver complex technical solutions. 

You'll work within a team to serve as a technical authority with light SOW authority, independently managing API integrations, automation workflows, project timelines, budgets, and customer communications while troubleshooting, ensuring our delivery commitments align with operational capacity and quality standards.

How You’ll Make an Impact

Presales Scoping and Support

  • Collaborate with Sales and Professional Service Engineers to define Professional Service project scope, timelines, and resource requirements
  • Provide time estimates and budget projections for technical implementations
  • Provide input on Statements of Work (SOWs) and other presales documentation
  • Ensure scoping aligns with operational capacity and delivery standards

Project Management and Delivery

  • Manage project timelines, budgets, and deliverables for technical implementations
  • Exercise light SOW authority to make tactical decisions and manage minor scope adjustments
  • Coordinate and lead User Acceptance Testing (UAT) processes with customers
  • Track project progress, identify risks, and escalate issues appropriately
  • Ensure projects are delivered on time, within budget, and to quality standards

Technical Implementation and Expertise

  • Become a subject matter expert in both Submittable Next and Zengine platforms, developing deep technical knowledge that enables you to solve complex customer challenges
  • Design, test, and troubleshoot API integrations, Zapier workflows, and custom technical solutions for clients
  • Independently diagnose and resolve technical issues, providing guidance to both customers and internal teams

Cross-Functional Collaboration

  • Partner closely with Customer Success Managers and Professional Services Engineers to deliver seamless customer experiences
  • Document solutions, create best practices, and contribute to the team's technical knowledge base

What We’re Looking For

  • 2+ Years Experience testing and working with APIs, webhooks, and integration platforms like Zapier
  • Project Management: Demonstrated ability to manage project timelines, budgets, and customer communications for technical implementations
  • Scoping and Estimation: Experience defining project scope, providing accurate time estimates, and managing resource requirements
  • Self-Sufficiency: Ability to work independently, learn new technologies quickly, and solve problems without constant oversight
  • Customer Communication: Strong written and verbal communication skills with experience managing customer expectations and leading UAT processes
  • Adaptability: Comfort with ambiguity and the ability to pivot between different projects and priorities

Nice to Have

  • Experience with grant management, nonprofit technology, or SaaS platforms
  • Familiarity with database concepts and data modeling
  • Experience creating technical documentation or training materials

Location: This is a remote, U.S.-based role — you must live and reside in the U.S. full-time. 

Salary Details: The annual salary range for this position is $81,000 - $92,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. 

We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming.

Why Submittable?

Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change.

At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply!

Benefits: We are proud to offer highly competitive benefits to our full-time employees, including:

  • Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
  • 401(k) plan with employer match starting day one
  • Equity stock options to share in our success
  • Flexible hours, remote work options, and generous vacation and sick leave
  • Paid parental leave for mothers, fathers, and adoptive parents
  • Professional development stipends to support your career growth
  • Opportunities to participate in community outreach and volunteer programs
  • Monthly company-sponsored happy hours and gatherings to connect and unwind

Our Commitment to Inclusion & Belonging 

At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture.

We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good.

As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. 

Our Approach to AI in our Hiring Process 

We believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. For additional information regarding the use of AI in hiring please review our AI Guidelines & Policies.  Need accommodations? Let your recruiter know early so we can support you.

 

Create a Job Alert

Interested in building your career at Submittable? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

We will ask you a series of questions that showcase your experience, as well as some common questions that will help us save some time. It should take ⏱️ approximately 15-20 minutes to complete.  

🤔 Why is the application so long?

A few reasons! Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to share some high-level details in the first couple of steps in the process allows us to move through it all more quickly. 

Here’s how we believe this step adds value:

  1. 🔋Capacity: We really care about your Candidate Experience! We're a small but mighty team; a real human looks at every application. 
  2. ⚡️ Efficiency: It allows us to gather essential information upfront to focus our live interviews on deeper, meaningful discussions.
  3. 🔁 Consistency: By asking all candidates the same set of questions, we ensure a fair comparison and a structured evaluation.
  4. 💡 Insight: Your responses give us a clearer picture of your design approach, problem-solving skills, and fit for the role. It may also uncover our fit for you as well! 
  5. 🛠️ Preparation: This process helps us tailor the interview to your specific experiences and strengths, making the live interaction more productive and relevant.

🤖 Let's Talk About AI: 

Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have  questions or need accommodations, we’re happy to chat – just let us know. 

For additional information and guidance on leveraging AI to prepare for interviewing at Submittable, please click here to view our AI policy. 

We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you 🌟
 
 
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Submittable’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.