Program Manager, Process Improvement

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 57 schools in NYC a fair shot at reaching his or her potential.

About Success Academy

As the fastest-growing and highest-performing charter school network in New York State, Success Academy is leading a national movement to redefine what’s possible in public education. With a whole-child, academically rigorous approach and a relentless drive for excellence, we are transforming lives and communities. To continue scaling our impact, we are seeking a Program Manager, Process Improvement to join our Schooling Team.

About the Role

We are seeking a Program Manager, Process Improvement to serve as a builder and refiner of the “machinery” our Schooling team manages to deliver our learning design across our 57 (and growing) schools.  You’ll partner cross-functionally to streamline service delivery, lead high-stakes transformation projects, and be the keeper of operational excellence across school-facing teams. This role is ideal for a systems thinker and project leader who thrives in fast-paced, mission-driven environments.

Key Responsibilities

• Lead the design, launch, and continuous improvement of major strategic initiatives that improve service delivery across academic, operational, and school-support teams.

• In partnership with school based leaders and network teams, build scalable, repeatable processes and planning tools that enhance coordination, increase operational efficiency, and ensure high-quality execution across a fast growing school network.

• Serve as a connective tissue within and between departments—driving alignment, clarity, and momentum on complex, multi-team efforts through clear documentation, stakeholder engagement, and disciplined execution, and extremely well crafted written communication

• Develop and maintain performance tracking systems that use quantitative and qualitative data to evaluate the effectiveness of services and surface actionable insights for improvement.

• Analyze current workflows and service models to identify bottlenecks, inefficiencies, and opportunities for automation (leveraging AI), redesign, or improvement in school-facing support.

• Design and lead structured change management strategies to support the adoption of new tools, processes, and programs across our Network and Schooling-based user, including training, communication plans, and stakeholder feedback loops.

• Champion the strategic use of project management platforms (e.g., Monday.com) and other tools to enhance transparency, reporting, and accountability across projects and planning cycles.

• Serve as a thought partner in designing and testing inventive solutions to complex schooling challenges—bringing bold, systems-level thinking, challenging conventional approaches, and pioneering new models for service delivery, operational excellence, and growth.

Qualifications

• 7+ years of progressive experience in operations, project management, consulting, or strategic planning roles, ideally in a fast-scaling or mission-driven organization.

• AI & Language Model Integration: Leverage expertise in large language models (LLMs) and advanced language modeling techniques to design, test, and integrate AI-driven solutions that streamline operations, enhance knowledge management, and improve service delivery across the schooling network

• Proven track record of leading cross-functional initiatives and improving service delivery across complex stakeholder ecosystems.

• Strong command of project and program management methodologies (Agile, Lean, Waterfall, etc.)

• Excellent communication, facilitation, and relationship management skills; ability to influence at all levels of the organization.

• Experience with platforms such as Monday.com, Asana, Smartsheet, or equivalent.

• Bachelor’s degree required; PMP, Lean Six Sigma, or equivalent certification a plus.

Why You Should Join Us

At Success Academy, you’ll shape the systems that drive impact across one of the most ambitious K-12 education movements in the country. You’ll lead high-stakes transformation efforts at scale—helping deliver consistent, world-class support to educators and scholars as we grow. We offer a competitive compensation package, full benefits, and a mission-driven, high-performance culture.

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Learn more about our philosophy, benefits, and team at our Working Here page.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.