Back to jobs
New

School Operations Workforce Lead

New York

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 57 schools in NYC a fair shot at reaching his or her potential.

The School Operations Workforce Lead is a central role responsible for optimizing the deployment and management of the school-based operations workforce, including Operations Associates (OA), Senior Operations Associates (SOA), Business Operations Managers (BOMs), and temporary workers. This involves strategic workforce planning, ensuring efficient placement and scheduling, maintaining strict compliance with all relevant labor laws, overseeing timekeeping practices, and providing essential training and support to operational leaders. The role is critical for managing labor costs effectively, mitigating legal risks, and supporting efficient school operations following the workforce structure change.

Responsibilities

  • Workforce Planning: Manage headcounts per school based on the established model, analyzing current and future staffing needs for OAs, SOAs, BOMs, and temporary workers.

  • Placement Coordination: Drive collaboration between ROMs and Talent Acquisition for efficient and effective candidate placement (training/permanent) across all managed roles.

  • Compliance: Ensure adherence to all relevant federal, state (NYS), and local (NYC) labor laws, including FLSA, wage & hour regulations, meal/rest break requirements, and predictive scheduling ordinances. Serve as the SME for operational leaders.

  • Time Monitoring: Oversee hourly associate time tracking processes in Workday, ensuring accuracy, adherence to policies, and proper record-keeping.

  • Feedback: Provide direct, actionable feedback to ROMs and BOMs regarding compliance issues, timekeeping exceptions, and adherence to workforce procedures, utilizing reports, emails, and meetings.

  • Training: Develop and deliver targeted training programs for managers and relevant staff on labor laws, timekeeping procedures, scheduling guidelines, and compliance best practices. (Specific content, audience, frequency, delivery method TBD).

  • Reporting & Analysis: Develop, generate, and distribute regular reports and dashboards to key stakeholders (Head of School Operations, ROMs, BOMs, potentially HR/Finance). Reporting topics will include:

    • Headcount levels vs. staffing model/plan

    • Vacancy rates and time-to-fill metrics

    • Compliance trends (timekeeping accuracy, break adherence, overtime patterns)

    • Labor law compliance audit findings and risk areas

    • Overtime usage and related cost implications

    • Status of placement activities and hiring funnel insights

    • Provide ad-hoc analysis and data-driven recommendations on workforce matters as required.

Exact compensation may vary based on skills and experience.

Compensation Range

$90,000 - $100,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

Privacy Policy:

By providing your phone number, you consent to receive text message updates from Success Academy regarding your application.  Reply STOP to unsubscribe. View our Privacy Policy.

Current Success Academies Employees:

Please apply through the Internal Job Board via Greenhouse. 

You will be asked to log in through your Okta Profile.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Learn more about our philosophy, benefits, and team at our Working Here page.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Create a Job Alert

Interested in building your career at Success Academy Charter School? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Success Academy Charter School’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.