Leader, School Operations Training & Development

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 57 schools in NYC a fair shot at reaching his or her potential.

The Leader, School Operations Training & Development will be a strategic and hands-on leader responsible for designing, developing, and overseeing all training programs for Success Academy's school operations teams. This includes ensuring that all operational staff – from Operations Specialists to Business Operations Managers (BOMs) and Regional Operations Managers (ROMs) – are equipped with the knowledge, skills, and behaviors required to achieve unparalleled operational excellence. This role will define training objectives, manage content creation and delivery, and, critically, be accountable for the measurable outcomes and impact of all operations training initiatives on school operations performance and efficiency.

Responsibilities:

• Develop and Implement Training Programs: Design, develop, and deliver training sessions for school based Operations teams. Focus on fostering knowledge and skills related to Success Academy's enterprise-wide operational excellence goals and strategic priorities.

• Needs Assessment: Conduct regular needs assessments with school-based teams to identify areas for improvement and to tailor training programs accordingly. Ensure that all training materials are relevant and aligned with enterprise goals and best practices.

• Facilitate Professional Development: Lead workshops, webinars, and in-person training sessions to enhance the skills of Operations staff, including how to execute their roles effectively in the school building and manage adults around outcomes.

• Support and Guidance: Provide ongoing support and guidance to school teams, including school visits and follow-up consultations, to ensure that the training is being implemented successfully and adapted to meet the needs of our staff and scholars.

• Collaboration: Work closely with Network partners to ensure a coordinated approach to professional development and resource allocation for school Operations teams.

• Monitor and Evaluate: Track and assess the impact of training programs, gather feedback from participants, and make improvements to training approaches as necessary. Provide reports and updates on training effectiveness to Network leadership. Overarching management and accountability for all Operations initiatives and KPIs

• Resource Development: Create and distribute instructional materials, toolkits, and resources that can be used by school teams to support best practices.

Required Qualifications

• Excellent communication and presentation skills, with the ability to engage diverse stakeholders in training and professional development activities

• Ability to assess needs and design tailored training programs for a wide range of special education roles

• Strong organizational skills and the ability to manage multiple projects simultaneously

Required Traits

• Effectively collaborates with a broad base of constituents at all levels, including senior organizational leadership

• Strong strategic thinking, communication, project management, and creative problem-solving skills

• Demonstrates initiative and perseverance to achieve desired outcomes in an innovative and fast-paced environment

• Places high value on the details

• Is an eager and quick learner who seeks out constructive feedback

• Experienced with Google Suite and is able to utilize advanced Excel functions

• Understanding of student information systems and other educational technologies

Preferred Qualifications & Traits

• Experience in data-driven decision-making and program evaluation

• Experience with root-cause analysis and problem-solving methodologies

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Learn more about our philosophy, benefits, and team at our Working Here page.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.