Lead, Community Experience & Engagement

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 59 schools in NYC a fair shot at reaching his or her potential.

Success Academy’s mission is to reimagine public education. From the classroom to the halls of government, this means finding profoundly different approaches to how to deliver a high-quality education at scale. We re-conceive every aspect of school design, from writing rigorous new curricula to drawing regularly on the advances in technology and business that are transforming every sector except education.

Since our founding in 2006, Success Academy has embodied our mission to drive public education as an excellent, efficient, and equitable pillar of American society. During this time, Success Academies has grown faster than any charter network in the nation, building a vibrant network of 59 elementary, middle, and high schools. Our 22,000 children – from underrepresented communities – are outperforming students at top city and suburban schools across New York State. Looking forward, our goals are even more ambitious: to grow to 100 schools and to educate 50,000 children across New York City in a uniquely holistic pre-K-12 system, bringing transformational change here and across the country through extraordinary school quality. Critical elements of this ambitious goal include our commitment to building a K-12 campus in the Bronx from the ground up, as well as expansion into other state markets.

Reporting to the Leader of Operations Excellence & Scaling, the Lead of Community Experience & Engagement will be responsible for designing and executing a world-class operational experience for all Success Academy constituents. This is not a traditional operations role; it's an opportunity to be the designer of experiences across our schools, cultivating and executing seamless, innovative, and joyful experiences that define our culture.

You will be the creative force behind operational touchpoints, from the first day a scholar steps onto a new campus to the thrilling events that unite our entire Network. Your mission is to continuously elevate the user experience, leveraging a deep understanding of our customers to implement new technologies and processes that make their day-to-day lives simpler and more engaging. This is a leadership role for a big thinker, a meticulous planner, and a relentless champion for the families and scholars we serve.

Key Responsibilities Include: 

• Architect of the Stakeholder Journey:

  • Execute against a charge to radically innovate and lead on something no other public school system is bold enough to do.

  • Lead the creative vision and strategic planning for our scholars’ most memorable moments, from thrilling field studies to Network-wide events, ensuring every experience is seamless, impactful, and inspiring.

  • Design and deliver a calendar of unforgettable, Network-wide events that foster a strong sense of community and celebrate our dual mission.

• Innovator of the Customer Experience:

  • Lead the discovery, evaluation, and implementation of new technologies and processes that enhance the daily user experience for scholars, families, and operations staff.

  • Champion a culture of continuous improvement, relentlessly seeking opportunities to improve efficiency, reduce administrative friction, and introduce joyful, streamlined experiences across all schools.

  • Partner with our Technology team to develop and roll out enhancements that make our operational systems intuitive, effective, and elegant.

• Manager of Stakeholder Engagement:

  • Lead cross-functional teams to bring large-scale projects from concept to completion, directing stakeholders and timelines with a high bar of excellence.

  • Build and maintain strong, collaborative relationships with school leaders, network partners, and external vendors, acting as the ultimate champion for the school and family experience.

  • Champion and deliver a customer-centric approach to family engagement, ensuring a positive and seamless experience for all stakeholders.

Required Qualifications and Traits

• A minimum of 3 years of experience in operations or logistics, or a related field.

• Proven ability to manage and optimize complex operational processes and comfortably navigate frequent and FAST change

• Demonstrated success in a problem-solving role, with proven experience and the ability to see challenges as opportunities for innovation

• A meticulous attention to detail, capable of managing complex, multi-faceted projects with precision and grace

• Exceptional communication and interpersonal skills, with the ability to build and maintain solutions-oriented rapport with a wide range of stakeholders

• A deep commitment to Success Academy’s mission and vision, and a passion for providing a high-quality educational experience for all scholars

• An ability to serve as a changemaker and frontline leader who fully embodies and commits to the groundbreaking principles of our school design and vision

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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Current Success Academies Employees:

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Learn more about our philosophy, benefits, and team at our Working Here page.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.