Specialist, Content Publication & Delivery

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 59 schools in NYC a fair shot at reaching his or her potential.

Since 2006, Success Academy has transformed lives and communities with our whole-child, academically rigorous approach and relentless drive for excellence across our vibrant network of elementary, middle, and high schools. We are the fastest-growing and highest-performing charter school network in New York State, with a mission to reimagine public education as an excellent, efficient, and equitable pillar of American society. 

To do so, we re-conceive every facet of school design, from writing rigorous new curricula to implementing advances in technology and business that education would normally be excluded from. As a result, our 20,000+ scholars outperform students at top schools across New York State. A key driver of our ambitious mission is the Network Schooling Department. In Schooling, we reimagine and rapidly scale schooling excellence to achieve extraordinary K-12 school quality. Doing so requires us to never settle, constantly re-examining and transforming “what we do” and “how we do the work.” As part of Success Academy’s Schooling Team, you will lead high-stakes efforts to shape the systems that deliver consistent, world-class support to educators and scholars as we grow our movement to transform K-12 education across the nation.

We are seeking a Specialist, Content Publication & Delivery to join Success Academy and our Schooling Department, to drive content publication operations while supporting the rollout and optimization of new content delivery platforms. This position is designed for a systems-minded problem solver who thrives on cross-functional collaboration and enjoys building intuitive, scalable processes for end users.

Key Responsibilities

• Serve as a day-to-day business process owner for content publication, ensuring content materials are published on time, error-free, and accessible in the right format for educators.

• Support the rollout of new content systems (CMS and LMS), helping define business logic, user-facing workflows, and operational standards for content delivery across platforms.

• Collaborate with the Education Institute and Technology teams to ensure Success Academy's school-facing needs are translated into practical platform configurations and workflows.

• Own and maintain business rules around content organization, release timing, metadata tagging, and access, working to make content easier to find, use, and understand.

• Document and manage repeatable processes for publishing content and maintaining platform hygiene; flag opportunities for improvement or automation.

• Coordinate with cross-functional teams, including content designers, instructional teams, and tech leads.

• Monitor and respond to school-facing issues related to content access or clarity; identify patterns and drive resolution through process or platform improvements.

• Contribute to internal documentation, training, and communications that support effective platform use by school staff and network teams.

Qualifications

• Experience or interest in content operations, educational publishing, systems implementation, or a related field.

• Proven ability to design and manage business processes that span multiple teams, tools, or systems.

• Familiarity with content delivery platforms (CMS/LMS) or experience supporting the implementation of user-facing internal systems.

• Strong analytical thinking and problem-solving skills; comfortable making data-informed decisions to improve systems and workflows.

• Detail-oriented and process-driven, with excellent task management and organizational skills.

• Effective communicator—both written and verbal—with a strong ability to collaborate across technical and non-technical teams.

• Quick to learn new tools and systems; able to navigate ambiguity and simplify complex workflows.

• Proficient in Google Workspace, spreadsheets, and project management platforms such as Monday.com.

• Bachelor’s degree or equivalent practical experience.

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Learn more about our philosophy, benefits, and team at our Working Here page.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.