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Senior Solutions Consultant

Remote Work - USA. Must reside in: FL, GA, MA, MD, NC, NJ, PA, VA or IL, IN, MI, NE, TN, TX

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

Do you have a passion for solving customer problems? Do you thrive in a fast-paced, competitive, team-oriented, start-up environment? We are looking for a motivated and customer-focused Solutions Consultant to join our team! The right candidate will have advanced experience as a Contact Center Solutions Architect with a proven track record of assisting sales with navigating large enterprise deals.

  

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: East Coast - FL, GA, MA, MD, NC, NJ, PA, VA or Central Region - IL, IN, MI, NE, TN, TX 

Why work for SuccessKPI:   

  • Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
  • Opportunity to work for a fast-growth global company in the rapidly growing analytics space  
  • Opportunity for career development and growth opportunities as we grow and scale   
  • Opportunity to build industry relationships and work alongside seasoned industry experts   
  • Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!  

What You’ll Do:    

  • Lead executive-level discovery with enterprise contact center leaders to uncover strategic challenges, success metrics, and transformation opportunities 
  • Own the solution strategy for complex, multi-stakeholder enterprise opportunities, partnering closely with Sales leadership 
  • Deliver executive-ready, outcome-focused demonstrations and solution narratives tied to measurable business impact 
  • Define and guide complex proof-of-concept engagements, setting standards and best practices across the presales organization 
  • Influence product direction by translating customer and market insights into clear, actionable feedback for Product Management 
  • Lead by example, elevating overall presales effectiveness and consistency 
  • Represent SuccessKPI as a thought leader in executive briefings, partner meetings, conferences, and industry events

What You’ll Bring: 

Required qualifications to be successful in this senior role: 

  • 5+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, Five9, LiveVox, UJET, or TalkDesk
  • 5+ years of experience in contact center analytics, BI, performance management, or operations leadership
  • Demonstrated success leading complex enterprise presales engagements and influencing executive decision-makers 
  • Strong business acumen with the ability to articulate ROI, value realization, and transformation outcome
  • Exceptional executive communication, presentation, and consultative skills 
  • Ability to travel to partner and customer locations when required  
  • Desire and ability to work in a high-growth start-up environment requiring flexibility and ingenuity

What Success Looks Like 

  • Discovery workshops consistently uncover high-value customer use cases that translate into clear, compelling solution narratives. 
  • Impactful product demonstrations and proof-of-concepts directly supporting deal progression and win rates
  • Being viewed as a trusted advisor by executive stakeholders and Sales leadership 
  • Elevating presales standards, methodology, and solution quality across the organization 
  • Influencing product strategy through credible, well-articulated customer and market insights 
  • You represent SuccessKPI as a credible, knowledgeable voice at customer meetings, RFPs, and industry events. 

SuccessKPI US Benefits: Read more about our benefits here

About SuccessKPI Inc.: 

SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. 

For more information on SuccessKPI, please visit us at successkpi.com  

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

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