Branch Parts Manager

About Us:
Summit Handling Systems, Inc. is an award-winning, third-generation, family-owned business with a 70-year legacy in the Northeast. As a trusted leader in the material handling industry, we are proud to be an authorized dealer of top-tier brands, including Toyota Material Handling, Bobcat, Doosan, Genie, JLG, and Advance. With five locations, over 180 employees, and continued growth, Summit is an essential player in the nation’s supply chain. Learn more at www.summithandling.com.

We are hiring a full-time Parts Manager to lead the Parts Department at our North Haven, CT branch. This role is fully focused on supervising and supporting the day-to-day parts operations at this location. You’ll work closely with the local team—technicians, service leaders, vendors, and customers—to ensure parts availability, quick order turnaround, and a productive workflow in a high-paced service environment.

 Responsibilities

• Manage all local parts operations, including the front counter, warehouse, and technician support
• Forecast parts demand based on historical usage and upcoming service schedules
• Maintain optimal stock levels and accuracy through proactive planning and regular cycle counts
• Lead daily processing of orders, returns, and receiving; coordinate with vendors to improve pricing, delivery times, and return allowances
• Grow local parts sales while managing cost controls and protecting margin
• Track and report branch-level KPIs such as fill rates, turnaround times, and inventory accuracy
• Serve as a technical resource for the team and resolve customer or technician issues quickly and professionally
• Train, coach, and support parts team members to ensure consistency and high performance
• Collaborate with the Branch Service Manager to align parts availability with open jobs and scheduling needs
• Recommend and implement process improvements to increase efficiency and service speed
• Maintain a clean, safe, and well-organized work area that aligns with company policies and safety standards

Qualifications

• 5+ years of experience in a parts department (material handling, heavy equipment, or similar)
• 2+ years of supervisory experience
• Strong technical aptitude and familiarity with parts and equipment terminology
• Confidence using reports and data to inform inventory decisions and performance improvements
• Excellent communication skills with internal teams, vendors, and customers
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment
• Proficient in Microsoft Office and inventory management software
• Bilingual (Spanish) a plus
• Valid driver’s license required

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid holidays
• Retirement plan
• Vision insurance

Summit Handling Systems is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.