Equipment Technician - Bobcat

Summit Handling Systems, Inc is an award-winning, privately owned third generation family business with a 70+ year presence in the Northeast. An 'essential' company in the nation's supply chain, we sell, service and rent forklifts and related materials handling equipment from 5 locations, employing over 180 people, and still growing. Look at us at www.summithandling.com.

The Service Technician is responsible for diagnosing, maintaining, and repairing Bobcat construction equipment, including compact track loaders, skid-steer loaders, excavators, compact tractors, and related attachments.

This position requires strong mechanical and troubleshooting skills, the ability to work independently, and a commitment to completing repairs accurately and efficiently. Technicians are expected to maintain proper documentation, follow manufacturer repair procedures, and meet established service department productivity and quality standards.

Salary Range:
$20 - $44 per hour.

Benefits:

- Weekends off, Monday - Friday 7:30am - 4:30pm schedule

- Paid training

- Paid holidays and sick time

- Road technicians are provided with a company vehicle

- Retirement plan

- Opportunity for advancement

- State of the art facilities

- Company provided safety equipment

Essential Duties and Responsibilities

Equipment Diagnostics and Repair

• Diagnose and repair mechanical, hydraulic, electrical, and diesel engine systems.
• Perform preventive maintenance, scheduled services, and equipment inspections.
• Troubleshoot equipment failures using diagnostic software, electrical schematics, and hydraulic diagrams.
• Complete repairs according to Bobcat manufacturer specifications.
• Perform warranty repairs in accordance with manufacturer policies.
• Test equipment following repairs to verify proper operation.

Work Order Management

• Accurately document technician labor hours, repairs performed, parts used, and diagnostic findings.
• Maintain timely and complete service work orders within the dealership ERP system.
• Identify additional repairs or service requirements and communicate findings to the Service Manager.
• Account for assigned time and maintain accurate labor reporting.
• Follow established processes for warranty documentation and repair approvals.

Productivity and Quality

• Meet established technician productivity and efficiency expectations.
• Complete assigned repairs within reasonable manufacturer or dealership labor standards.
• Minimize repeat repairs and unnecessary equipment downtime.
• Maintain quality workmanship and proper repair procedures.
• Communicate delays, repair complications, or parts requirements promptly.

Safety and Shop Operations

• Maintain a clean, organized, and safe work area.
• Properly maintain and account for assigned tools and equipment.
• Follow OSHA requirements and company safety procedures.
• Safely operate equipment during inspections, diagnostics, and testing.
• Assist other technicians and service personnel when necessary.

Minimum Qualifications

• Experience in mechanical repair, preferably with construction equipment, agricultural equipment, or diesel machinery.
• Working knowledge of diesel engines, hydraulic systems, electrical systems, and mechanical components.
• Ability to use diagnostic equipment, multimeters, and standard repair tools.
• Ability to understand technical service manuals and repair procedures.
• Basic computer skills for electronic work orders and manufacturer diagnostic systems.
• Valid driver's license.
• Ability to perform the physical requirements of the position, with or without reasonable accommodation.

Preferred Qualifications

• Two or more years of experience servicing construction or heavy equipment.
• Previous Bobcat dealership or equipment manufacturer experience.
• OEM technical training or certifications.
• Experience with electronic engine controls, emissions systems, and advanced hydraulics.
• Familiarity with dealership service operations and warranty requirements.
• Formal technical education in diesel technology, heavy equipment, or automotive repair.

Performance Expectations

The Service Technician's performance will be evaluated using the following criteria:

1. Productivity: Percentage of available working hours recorded as productive repair labor.
2. Efficiency: Actual labor hours compared with established repair labor standards.
3. Work Quality: Repair accuracy, comeback frequency, and proper completion of assigned work.
4. Documentation: Accuracy and completeness of repair orders, labor entries, and warranty documentation.
5. Training: Completion of required Bobcat manufacturer training and assigned technical certifications.
6. Safety: Compliance with established safety procedures and proper equipment operation.
7. Reliability: Attendance, punctuality, communication, and completion of assigned responsibilities.

Specific productivity and efficiency targets will be established by Service Management.

Working Conditions

• Primarily shop-based, with occasional field service work as assigned.
• Regular exposure to heavy equipment, mechanical components, oils, fuels, and shop noise.
• Physical activity includes standing, bending, kneeling, climbing, and lifting.
• May require overtime based on service department workload.

Reporting and Accountability

The Service Technician reports directly to the Service Manager and is accountable for:

• Quality and timely completion of assigned repairs.
• Accurate labor and work order documentation.
• Efficient use of company resources and shop time.
• Compliance with manufacturer repair procedures.
• Maintaining professional conduct and supporting service department objectives.

Additional benefits:

• 401(k)
• Dental insurance
• Health Savings Account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance