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Guest Services Ambassador

New York, NY

SUMMIT One Vanderbilt is New York City’s groundbreaking immersive observatory experience, redefining what an urban destination can be. Perched atop the iconic One Vanderbilt skyscraper in Midtown Manhattan, SUMMIT combines breathtaking 360-degree skyline views with large-scale art installations, mirrored environments, and thrilling architectural elements that engage all the senses. More than a traditional observation deck, it’s a multi-level cultural and experiential space that blends art, design, technology, and hospitality — offering visitors a transformative way to experience the city from above.

As the faces for our one-of-a-kind immersive experience, Guest Services Ambassadors embody SUMMIT One Vanderbilt’s brand and service values by assisting guests from all over the world in enjoying our experience and helping create memories they will cherish for a lifetime.   

In this role, you will report to an Associate Guest Services Manager or Guest Services Manager. The position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as the ability to adapt within a dynamic work environment.  The ideal candidate will have experience in hospitality roles in the entertainment, live events, theme park, and attractions sectors.  

Key Responsibilities 

  • Embody SUMMIT’s brand and service values in both internal and guest interactions. 
  • Act as a host by greeting and orienting guests as they enter assigned areas. 
  • Ensure the safety of guests while in assigned areas. 
  • Consistently display Guest Services training standards and enthusiastically create an unforgettable experience through personalized service. 
  • Provide a high level of guest service by engaging guests, answering questions, resolving issues, making thoughtful recommendations, and identifying opportunities to personalize each experience. 
  • Be knowledgeable of the SUMMIT One Vanderbilt brand and the tickets, products, and programs. 
  • Manage ticketing operations, including confirming entry times and ticket scanning. 
  • Assist in wayfinding, guest flow, and line management. 
  • Contribute to the continuous improvement of our guest services programs by providing feedback to management and participating in regular team development initiatives. 
  • Perform other duties as necessary or required by management. 
  • Escort and engage with guests while in Ascent, the exterior glass elevator, ensuring a positive and informative experience while monitoring guest safety and facility protocols. 
  • Perform wayfinding, guest assistance, and crowd management duties across multiple key locations, including outdoor areas and entry points, while maintaining high service standards in all weather conditions. 

 

Requirements  

  • High School Diploma or GED. 
  • Prior experience in hospitality roles in the entertainment, live events, theme park, and attractions sectors. 
  • Must possess excellent interpersonal communication and organizational skills. 
  • Ability to handle multiple tasks simultaneously and perform well under pressure. 
  • Must possess a cheerful, professional attitude and a passion for guest service. 
  • Must have the capability to positively engage a diverse group of guests in a high-volume environment. 
  • Must be able to work independently and take initiative to solve problems, including tracking situations until an appropriate resolution is achieved. 
  • Ability to self-manage and self-motivate. 
  • Ability to follow directions and to be a team player. 
  • Must be comfortable with heights. 
  • Must be able to work indoors and outdoors in all weather conditions and temperature extremes. 
  • Must be available to work in the evenings, weekends, and holidays. 
  • Ability and willingness to fill in where needed based on operational needs. 
  • This role requires team members to be on their feet most of the time. 
  • This position requires frequent communication with both guests and colleagues; must be able to exchange accurate and timely information in these situations. 
  • Proficiency in foreign languages is a plus. 

 

SUMMT One Vanderbilt is proud to be an equal opportunity employer. Our commitment to diversity and inclusion is reflected in who we are, what we do, and the experiences we deliver. We sincerely value diversity with regard to race, color, religion, gender, and gender identity. 

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