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Senior Professional Services Consultant

London, England, United Kingdom

Senior Consultant, Professional Services

As a Senior Consultant on our Professional Services team (under the Customer Success umbrella) you will be helping customers implement and adopt our next generation SIEM, Observability, and log analytics solutions. You will be responsible for guiding customers through data pipeline architectures for collecting logs, metrics, and traces; configuring and building content including searches, dashboards, monitors, parsers, and rules; and enabling customers on Sumo Logic’s platform.

In addition to interfacing with customers you will also interface with other Customer Success teams as well as with various other parts of the organization, from Product Management and Engineering to Sales and Education.

The successful candidate will have 5+ years of relevant experience.

Responsibilities:

  • Perform technical onboarding for customers, accelerating their adoption path on the Sumo Logic platform
  • Provide data collection design and configuration guidance to customers so that all required telemetry (logs, metrics, traces) from customer’s applications, services and infrastructure are captured and processed
  • Develop custom searches, dashboards, and monitors according to customer’s use cases
  • Write custom parsers and SIEM rules per customer’s specification
  • Develop a deep relationship and become a trusted advisor to customers and be the voice of the customer within Sumo Logic
  • Deliver training and enablement on our solutions, to build customer champions
  • Work closely with Product Management and Engineering teams to improve overall customer experience and our products

Requirements:

  • Hands-on experience working with SIEM tools (Sumo Logic, Splunk, QRadar, LogRhythm, etc.) as an Analyst, Security Engineer/Architect, Content Developer or in a Pre-or Post sales capacity.
  • Experience with parsing and querying logs relevant to security, applications, infrastructure
  • Experience with collection and querying of metrics relevant to infrastructure or services monitoring (ie Prometheus, CloudWatch)
  • Experience with configuration, deployment, and monitoring of Kubernetes
  • Experience with APM solutions
  • Experience with monitoring and configuration of AWS services
  • Ability to write complex regular expressions
  • Excellent communication and interpersonal skills
  • The ability to thrive in a fast paced, high growth and rapidly changing environment
  • Must be willing to travel about 15-25% of the time

Desirable:

  • Experience in a customer facing role (consulting, technical account management, sales engineering, etc)
  • Experience in configuring and deploying OpenTelemetry
  • Experience in some of the following areas: IR, Threat Hunting, SOC
  • Experience with SOAR tools
  • Experience with Python scripting and REST APIs
  • Experience in software development and modern application stacks
  • BS/B.Tech/M.Tech in Computer Science or Engineering
  • Certifications like CISSP, CEH, OSCP

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

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