IT Program Manager

IT Program Manager

We are seeking an experienced and strategic IT Program Manager to guide and champion our initiatives and drive data-informed decision-making across IT. The ideal candidate is a passionate program manager with a strong background in agile practices, collaborative engagement, product  

As a key member of our IT team, you will oversee and ensure project delivery, metric development, KPI adherence, stakeholder alignment, team engagement, delivery accountability, and program management and execution in alignment with our greater corporate PMO department. You will work closely with multiple departments of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of IT and working closely with other senior and executive leadership across the company.

You are a strong and experienced program manager who is passionate about building relationships and using them as the catalyst for true innovation and solution adoption. You care about taking the time to understand internal and external team member’s needs and capabilities to ensure seamless collaboration and program execution. You are comfortable in a fast-moving environment with high levels of visibility and accountability. You are patient and have a high emotional quotient (EQ) that allows you to guide, understand, and address various personalities and align them on a common goal. Ideally, you have worked in fast-moving, dynamic, and unique SMB environments and know how to navigate changing context and requirements with ease and are accustomed to creating consistency through adaptation.

Responsibilities:

• Stakeholder Alignment and Relationship Management: Forge strong relationships with diverse stakeholders across various departments, ensuring alignment of IT program goals with company objectives and strategic roadmap goals. Cultivate trust through consistent communication, transparent decision-making, and delivery of promised results.
• Diverse Technical Acumen: Demonstrate a broad technical understanding across fields such as IT operations, infrastructure, solutions engineering, data engineering, and data analytics to effectively manage multifaceted IT programs. Leverage this knowledge to bridge the gap between technical teams and business units.
• Execution and Accountability: Lead IT programs with precision, driving the execution of project deliverables with a focus on timeliness and quality. Hold yourself and your teams accountable for meeting project milestones and achieving success metrics.
• KPI Development and Monitoring: Establish and track Key Performance Indicators (KPIs) to measure IT program success. Ensure metrics are aligned with strategic objectives, providing clarity and insight into program performance and areas for improvement.
• Process Engineering for Nuanced Departments: Design and implement clear, lasting processes that cater to the specific needs of nuanced departments within the organization. Ensure these procedures enhance efficiency and provide a structured approach to achieving departmental and program goals.
• Framework Construction Experience: Draw on a proven track record of building effective frameworks that guide program management within IT operations, infrastructure, solutions and data teams. Foster an environment where structured methodologies lead to predictable and scalable outcomes.
• Cross-Functional IT Program Leadership: Engage actively with IT operations teams, infrastructure teams, solutions engineering teams, data engineering teams, and data analytics teams in the development and execution of IT programs. Champion a collaborative culture that supports cross-functional success and innovations.
• Delivery of Strategic IT Initiatives: Oversee and ensure the successful completion of strategic IT initiatives that align with the organization's overall goals. Translate program objectives into operational plans that facilitate effective execution and high-impact results.

Soft Skills:

• Strong Leadership Abilities: Capable of guiding teams with confidence and clarity, setting clear objectives, and motivating team members to achieve high performance.
• Excellent Communication: Proficient in conveying complex technical concepts to diverse audiences and skilled in both verbal and written communication.
• Stakeholder Management: Adept at building and maintaining strong working relationships with stakeholders at all levels, both internal and external to the organization.
• Problem-Solving Expertise: Demonstrated track record of identifying problems, analyzing root causes, and implementing creative, strategic solutions.
• Negotiation and Conflict Resolution: Skilled at negotiating with team members, vendors, and stakeholders to resolve conflicts and achieve program objectives.
• Adaptable and Flexible: Able to adjust strategies and approaches in response to changing business needs or unexpected challenges.
• Attention to Detail: Meticulous attention to detail with an ability to manage multiple projects simultaneously without compromising quality.

Technical Skills:

• Program and Project Management: Proficient in various project management methodologies, such as Agile and Scrum.
• Technical Background: Solid understanding of IT operations, infrastructure, solutions engineering, data engineering, and analytics.
• Budgeting and Resource Acumen: Experience in managing program budgets, forecasting costs, and ensuring effective resource utilization.
• Process Improvement: Expertise in analyzing current processes, identifying inefficiencies, and implementing improvements to drive organizational effectiveness.
• Risk Management: Ability to assess potential risks, develop risk mitigation strategies, and ensure contingency plans are in place.
• Technical Documentation: Proficient in creating comprehensive technical and program documentation, process flows, and specifications.
• KPI and Metrics Analysis: Skilled in defining, tracking, and analyzing key performance indicators to monitor program performance and guide strategic decisions.
• Tools Proficiency: Familiarity with program management tools (like JIRA and Asana), and collaboration suites (such as Google Workspace).
• Frameworks and Governance: Experience in establishing and implementing governance frameworks that align with company policies and IT best practices (i.e. ITIL and the Well-Architected Framework).
• Compliance and Security Knowledge: Understanding of compliance requirements and security best practices relevant to the organization's industry and technology stack.

Desirable:

• Work Experience: Proven experience in IT program management, with a record of delivering complex IT projects and responsibility for large-scale programs.
• Certifications: Industry-recognized certifications such as PMP (Project Management Professional), PgMP (Program Management Professional), CSM (Certified ScrumMaster), or equivalent.
• Cross-Functional Collaboration: Experience working with and leading cross-functional teams to ensure project deliverables align with organizational goals.
• Strategic Planning: Demonstrated skill in long-term planning, including the development and execution of IT strategies that align with business goals.
• Technical Degree: Bachelor's or master's degree in Computer Science, Information Technology, Engineering, or a related field.

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

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