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Referral Coordinator

Lutz, FL

Job Title: Referral Coordinator

Location: Corporate Office

Travel Required: No

Position Type: Full Time

Job Description: To obtain referrals and authorizations for patient office and procedure visits in a timely manner.

Role and Responsibilities

Administrative

  • Coordinate referral/authorization for patient appointments
  • Verify patient insurance coverage
  • Contact patient insurance and submit appropriate codes if a referral/authorization is needed for the patient appointment
  • Maintain and update patient medical records, insurance, and demographics
  • Scheduling patient general dermatology and surgical appointments
  • Keep track and manage referrals/authorizations daily to ensure active referrals/ authorizations are in place for patient general visits and procedures

Professional

  • Demonstrates initiative and responsibility
  • Able to perform repetitive tasks without loss of focus
  • Adheres to ethical principles
  • Time Management
  • Prioritizes and can perform multiple tasks
  • Adapts to change
  • Attends all team meetings and mandatory in-service training/education
  • Basic computer skills
  • Type minimum 45wpm

Communication

  • Recognizes and respects cultural diversity
  • Adapts communication to individual’s ability to understand
  • Uses professional, pleasant telephone etiquette
  • Uses medical terminology appropriately
  • Treats all patients and co-workers with compassion, e-mpathy, and mutual respect
  • Projects a professional manner and image
  • Consistent attendance and punctuality
  • Adherence to time clock procedures

Legal

  • Maintains confidentiality and documents accurately
  • Uses appropriate guidelines for releasing patient information
  • Practices within the scope of education, training and personal capabilities
  • Conducts self in accordance with Suncoast’s employee manual.
  • Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA

Core Competencies

  • Efficiency
  • Attention to details
  • Organized
  • Punctual
  • Takes initiative, proactive
  • Team Player
  • Honesty/Integrity
  • Flexible
  • Calm under pressure
  • “A Doer”, persistence
  • Problem solver, Strategic thinking, Creativity
  • Analytical skills
  • Clear and concise communication/Listening skills
  • Quick Learner, Intelligence
  • Follow through on commitments
  • Enthusiastic, Friendly, Positive attitude
  • Openness to advice and constructive criticism
  • Strong work ethic

Physical Demands

  • Prolonged sitting/walking
  • Repetitive motion of head, neck, hands, wrists and arms
  • Use of telephone, headset and office equipment such as computers, faxes, scanner copiers
  • Multitask position
  • Lifting up to 25lbs.
  • Extensive reading and writing/typing

Qualifications and Education Requirements:

High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills. Minimum of 1 year experience in a billing or referral coordinator role preferred.

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