
Collections Specialist
Job Summary - Collections Specialist
Full Time: Mon-Fri 8am - 5pm
Corporate Office - Lutz (In-office position)
Rate of pay: $17 - $22 / hr.
Seeking a detail-oriented and proactive collections specialist to join our team. This is an in-office, full-time days position. Must be able to maintain detailed records, resolve patients disputes, and provide exceptional customer service. Must understand HIPPA and medical billing. Microsoft applications and EMA are a plus.
Administrative
- Contacting patients regarding past due balances
- Investigating and assisting in resolving billing issues as needed
- Handling incoming payments and account adjustments to ensure proper processing and update account statuses
- Adhering to all ethical and legal practices governing debt collection and financial regulation
- Keeping detailed records of all collection activities
- Sending final notices and sending to outside collections
- Reviewing account ageing reports and monitoring accounts for overdue payments to identify and address issues promptly
- Prepare and present reports on collection activities and progress to management
Legal
- Maintains confidentiality and documents accurately
- Uses appropriate guidelines for releasing patient information
- Practices within the scope of education, training and personal capabilities
- Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPPA, and CLIA
Communication
- Recognizes and respects cultural diversity
- Adapts communication to individuals ability to understand
- Uses professional, pleasant telephone technique
- Uses medical terminology appropriately
- Treats all patients with compassion, empathy, and mutual respect
- Works as a team player
- Treats all staff in a professional and respectful manner
- Projects a professional manner and image
- Consistent attendance and punctuality
- Adherence to time clock procedures
Core Competencies
- Efficiency
- Attention to details
- Organized
- Punctual
- Takes initiative/Proactive
- Team Player
- Honesty/Integrity
- Flexible
- Calm under pressure
- “A Doer”/Persistence
- Problem solver/Strategic thinking/Creativity
- Analytical skills
- Clear and concise communication/Listening skills
- Quick Learner/Intelligence
- Follow through on commitments
- Enthusiastic/Friendly/ Positive attitude
- Openness to advice and constructive criticism
- Strong work ethic
High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills. . Must be able to maintain detailed records, resolve patients disputes and provide exceptional customer service. Must understand HIPPA and medical billing. Microsoft applications and EMA are a plus.
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