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Operation Command Center Specialist

Houston, TX
Brief Description of Sunnova
 
Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
 
At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.
 
If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!

The Operations Command Center Specialist Position

Sunnova Energy is searching for for an Operations Command Specialist for our Maintenance and Service group. Sunnova owns and maintains a distributed fleet of residential solar systems across 20+ states and several U.S. territories.  All monitoring and inbound customer service calls are handled in-house, and we utilize third-party service partners to complete all field work required. The Operations Command Specialist will be responsible for receiving and recording field service activities, including creating work orders, dispatching work orders, receiving reports, reviewing reports, logging activities, maintaining accrual records, processing field service invoices and providing reports on field service activities.  The Specialist will also be supporting O&M activities to maintain the performance of the asset fleet, track conformance to contractual obligations, prioritize dispatch for maximum efficiency, schedule appointments, optimize technician schedules and provide reports on field service activities.

 

Operations Command Center Specialist Responsibilities

  • Analyze production information to confirm system performance is as expected.
  • Create, dispatch, and manage work orders to meet company SLAs.
  • Assign service teams and technicians based on existing business rules to optimize efficiency, reduce cost, and reduce time to issue resolution
  • Update accounting accruals for completed work orders
  • Diagnose and identify remedies for solar systems requiring maintenance, service, or updates.
  • Identify causes of non- or under-performing systems.
  • Maintain accurate appointment book
  • Manage technician occupancy and daily schedule to ensure full utilization while managing overtime through a combination of customer appointment and non-appointment work order assignment
  • Receive and process field service reports from internal and external service providers according to established processes and procedures
  • Review and process field service invoices
  • Review service reports returning from the field for acceptable work completion and issue resolution.
  • Schedule appointments directly with customers

 

Minimum Requirements

  • High School diploma (or GED) is a minimum requirement.
  • 2+ field service coordination or remote troubleshooting experience in
    related position.
  • PC skills: Microsoft Office - Excel, Word, & Outlook required

 

Preferred Qualifications

  • Bi-lingual (English and Spanish) preferred
  • Dispatch, scheduling, or customer service experience
  • Hands on solar or electrical experience preferred.
  • com experience preferred.
  • Strong home construction or residential electrical knowledge preferred.

 

Additional Knowledge, Skills and Abilities

  • Ability to work as a team member and interact with other departments
  • Ability to work under pressure with strict time deadlines
  • Administrative or customer service experience
  • Detail oriented with the ability to multi-task.
  • Strong written and verbal communication skills.

 

Working Conditions

  • Open office environment
  • Ability to work overtime, when required
  • Works in office; not a remote or work from home position
  • Estimated travel time – 0%

 

Physical Requirements

  • Ability to work at a computer for 6-8 hours per day

 

Benefits

Sunnova offers a generous employee reward package that includes:

  • Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
  • Competitive compensation & annual bonus
  • Paid time off, including 10 holidays and Paid Parental Leave
  • Cell phone allowance for many roles
  • Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
  • Complimentary garage parking in Houston
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people.  If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
CCPA disclosure notice here.

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