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Service Dispatch Manager
United States
Brief Description of Sunnova
Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!
Service Dispatch Manager
Responsibilities
- Lead and support a small team responsible for technician scheduling utilization, and drive time optimization
- Maintain and optimize the use of the Salesforce FSL booking tool (or similar platform), ensuring that scheduling by other teams is resulting in the desired scheduling outcomes
- Provide governance over the scheduling optimization rules and configuration such as territory changes, skill to work type mapping, and relocations
- Monitor technician availability, utilization, and schedule changes to ensure that the team of service dispatch coordinators are providing adequate support to the field
- Establish and maintain a two-way feedback loop with customer facing scheduling teams as well as the field ops team
- Oversee strategy for unexpected schedule adjustments such as weather related reschedules, or fitting in urgent appointments, ensuring customer communications are timely and professional while minimizing disruption to service delivery.
- Direct regular audits of dispatch optimization inputs such as skills, working hours, and territory assignments to maintain system hygiene
- Analyze trends in route efficiency, schedule utilization, and system performance, recommending improvements to processes and tools.
- Train team members on system updates, dispatch procedures, and best practices
Skills
- 3+ years of experience in service dispatch, scheduling, or operations support.
- Familiarity with Salesforce Field Service (formerly FSL) or a similar scheduling and routing optimization platform.
- Proven ability to manage shifting priorities in a fast-paced, high-change environment.
- Strong analytical and organizational skills; attention to detail is a must.
- Technological proficiency, including intermediate-to-advanced Excel skills and the ability to work with data-driven tools
- Experience in field service operations (e.g., utilities, telecom, HVAC, or specialized technical services)
- Knowledge of geographic routing logic and optimization techniques
- Experience with KPIs related to service efficiency, such as average drive time, rescheduling rate, and first-time fix rate
Pay Range
$84,000 - $89,000 USD
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
CCPA disclosure notice here.
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