Associate Manager, Regional Operations Excellence

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
 
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
 
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
 
If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking an Associate Manager, Regional Operations Excellence, to join the Sunnyside Team in the East. This individual will report to the Sr. Manager, Regional Operational Excellence. This leader will be responsible for auditing our retail locations, developing and rolling out training programs, and tracking key performance indicators (KPIs) to ensure operational efficiency. This role will have responsibilities in multiple states and requires the ability to solve challenges as they arrive, strong collaboration with cross-functional teams and the ability to navigate state-specific regulations and operational differences to aid in overall efficiency planning.

CORE JOB DUTIES 

• Oversee and drive operational excellence remotely and in-store by conducting audits, providing education, and implementing procedures that ensure efficiency and quality standards are met.
• Develop, implement, and maintain training programs to improve operational processes across retail locations in the East Region in alignment with SOPs and regulations. Ensure the effective roll-out of new processes, technologies, and initiatives.
• Measure, track, and analyze key performance indicators (KPIs) for operational efficiency and effectiveness across the region. Identify areas for improvement and develop action plans accordingly.
• Work closely with the Operations Excellence team and other departments to identify areas of improvement, analyze operational gaps, and strategize and implement solutions to enhance overall performance.
• Partner in the state badging process for the East region, ensuring compliance and smooth execution.
• Maintain a thorough understanding of state regulations and support operational needs to ensure adherence to legal and regulatory requirements in all operational activities.
• Identify, troubleshoot, and resolve issues related to Seed to Sale systems ensuring smooth operations and compliance with industry regulations.
• Provide support for any other operational excellence initiatives required for the East region, ensuring alignment with overall business goals and operational standards.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Minimum of 2 years of operations experience, ideally in the regulated cannabis industry or another regulated industry, such as alcohol, tobacco, or manufacturing
• Four-year College Degree or equivalent work experience
• Must have the ability to develop and foster strong working relationships throughout all levels of the organization.
• Working knowledge or ability to develop working knowledge of state regulations.
• Demonstrated critical thinking and problem-solving skills; the ability to either predict and or identify and drive problem/issue to resolution in partnership with stakeholders.
• Ability to successfully manage a high-volume workload
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Detail-oriented and ability to adapt to changing demands and priorities
• Capable of handling confidential information discreetly and professionally
• Proficient in Microsoft Office Word, Excel and PowerPoint

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.