Associate Manager, Operational Adherence

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
 
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
 
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
 
If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking an Associate Manager, Regional Operations Adherence to join our team. The Associate Manager, Regional Operations Adherence plays a key role in supporting operational excellence and compliance across Illinois and reports to the SR. Manager, Regional Operations Excellence. This position is responsible for ensuring adherence to standard operating procedures (SOPs), regulatory requirements, and company policies at multiple operational sites, while working closely with the Department of Professional Regulation, in addition to Local and State law enforcement agencies. This role partners closely with local site leadership to implement initiatives, audit practices, and identify areas for improvement. A successful candidate has the ability apply and interpret audit and compliance requirements for various departments and has previous experience monitoring, investigating, and resolving inventory discrepancies. 

CORE JOB DUTIES 

• Ensure consistent implementation and enforcement of SOPs and regulatory standards across regional sites 
• Conduct routine audits and assessments to evaluate adherence to internal and external compliance requirements 
• Support incident investigation and resolution related to operational non-compliance 
• Collaborate with local leadership and training teams to ensure frontline staff receive appropriate training on updated procedures and compliance requirements 
• Identify trends and gaps through audit findings and frontline feedback and collaborate with cross-functional departments to drive process enhancements 
• Assist in developing, testing, and rollout out new or updated SOPs or adherence initiatives 
• Maintain clear and timely documentation of audit findings and adherence metrics 
• Deliver reports to regional and corporate leadership on operational performance and risks 
• Partner with stakeholders on special projects related to operational consistency, compliance, or process rollout 
• Act as a regional lead or liaison for company-wide initiatives that impact store-level execution 
• Supports and communicates all routine requests to the Department of Professional Regulation (e.g. – Vendor events, outreach, local marketing, etc.) 
• Prepare and conduct inspections with the Department of Professional Regulation and State Police officials when necessary. 
• Ensure accurate records of all dispensary activities including, patient/customer records, sales, deliveries, and returns are being made in accordance with the State regulations as well as standards set by the Company. 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Minimum of 3 years of compliance experience, ideally in the regulated cannabis industry or another regulated industry, such as alcohol, tobacco, medical, or manufacturing, preferred. 
• Must have the ability to develop and foster strong working relationships throughout all levels of the organization. 
• Demonstrated problem-solving skills; the ability to either predict and / or identify and drive problem/issue to resolution in partnership with stakeholders. 
• Excellent people and communication skills (verbal and written), with ability to successfully explain complex matters and provide persuasive support for positions with internal stakeholders, outside partners, and to communicate with all levels of the organization. 
• Ability to successfully manage a high-volume workload with tight deadlines. 
• Detail-oriented and ability to adapt to changing demands and priorities. 
• Capable of handling confidential information discreetly and professionally. 
• Proficient in Microsoft Office Word, Excel and PowerPoint. 
• Working knowledge or ability to develop working knowledge of all state and local regulations. 
• Ability to travel within the state, as required. 
• Must have reliable transportation. 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.