Job Application for Resident Services Professional - Roving Temporary at Sunrise Management

Resident Services Professional - Garden Park, San Diego area and surrounding cities

Who we are:

At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.

About the role:

The Resident Services Professional is responsible for providing customer service support. As the first point of contact for residents and prospective residents, you will play a vital role in creating a welcoming and professional environment. You will provide accurate information, support leasing activities, coordinate appointments, and ensure a seamless resident experience from initial inquiry through move-in and beyond.

Hourly pay range:

$24.00 - $26.00 DOE

This is a full-time, temporary position with the opportunity for full-time conversion based on performance and business needs. The role is benefits-eligible and offers the opportunity to earn leasing bonuses.
This is an excellent opportunity to demonstrate your impact, grow within the organization, and potentially transition into a permanent role.

Key Responsibilities:

Deliver exceptional resident services through daily interaction and professional correspondence.
Serve as the primary point of contact for residents and prospects, directing inquiries to appropriate resources as needed.
Greet and assist customers in person and by phone in a friendly, timely, and professional manner.
Provide complete and accurate rental information to prospective residents.
Promote the outstanding housing opportunities within the Sunrise Management portfolio.
Encourage property visits and coordinate appointments with Property Supervisors and Site Managers.
Schedule appointments for supervisors, residents, customers, and vendors.
Accurately process rental applications in a timely manner.
Prepare lease agreements and move-in documentation for execution.
Address and resolve resident concerns and complaints promptly and professionally.
Communicate important information clearly and accurately, both verbally and in writing.
Assist residents with submitting and completing work orders.
Organize and prioritize responsibilities to ensure timely completion of tasks and projects.
Support the creation and distribution of promotional materials for community events.
Represent Sunrise Management and its communities with professionalism at all times, maintaining a polished and businesslike appearance.
Ensure full compliance with Fair Housing policies and regulations.

What You’ll Need:

Previous experience in property management leasing and administrative support required.
High level of computer proficiency, with the ability to quickly learn and adapt to new software platforms.
High school diploma or equivalent required.
Strong verbal and written communication skills, with the ability to interact professionally with residents, prospects, and team members.

This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional service.

Who You Are:

A confident and empathetic leader who builds trust and fosters positive relationships
An exceptional communicator with strong written and verbal skills
A collaborative team player who thrives in a supportive, fast-paced environment
A proactive problem solver with sound judgment and decision-making abilities
Curious, forward-thinking, and motivated to continuously improve processes and outcomes
Growth-oriented, highly organized, and attentive to detail
Tech-savvy with a solid understanding of marketing principles and digital tools
Target-driven and results-focused, with a strong commitment to achieving goals

You bring professionalism, energy, and initiative to everything you do—and you’re passionate about creating exceptional experiences for residents and team members alike.

What’s in it for you:

We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:

Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
Work Model – Strong support for a work-life balance while keeping you connected and engaged.
Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

Sunrise Management is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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Resident Services Professional - Roving Temporary

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