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Resident Services Professional - Temporary
Corporate Urban
Temporary Resident Services Professional
Sunrise Management – Urban Properties Corporate Division
San Diego, CA
Who we are:
At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.
About the role:
The Resident Services Professional is responsible for providing customer service support to residents and prospective residents for Small Property Division of Sunrise Management. This includes answering telephones, greeting customers, performing move-in procedures, processing maintenance service requests, processing rental applications, filing, scheduling, copying, faxing, mailing, general office support and various tasks as assigned. This position serves as a primary point of contact for residents and visitors, ensuring a professional, responsive, and welcoming experience.
- This position is a full-time temporary role expected to last 3–6 months with a schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m.
- You'll be eligible for company benefits during your assignment while gaining valuable experience in a dynamic and supportive workplace.
Hourly Pay Range:
$21.00 - $23.00 DOE
What you'll do: Include but not limited to:
Resident & Customer Service
- Serve as the first point of contact for residents and prospects via phone, email, and in person.
- Deliver exceptional service with professionalism, accuracy, and timely communication.
- Assist residents with service requests and follow up to ensure completion.
- Handle resident concerns and complaints with empathy and appropriate escalation.
- Maintain knowledge of property policies and provide accurate rental information.
- Schedule appointments for staff, vendors, and prospective residents.
Administrative Operations
- Manage general office duties including filing, scheduling, copying, mailing, scanning, and data entry.
- Draft, format, and distribute letters and other correspondence.
- Maintain and organize property, resident, and owner files.
- Assist with rent increase notices and resident communications.
- Prepare and distribute property management forms and supply requisitions; ensure correct billing.
Portfolio Manager Support
- Track missing documentation, timecards, deposits, and required reports; coordinate follow-up with onsite staff.
- Assist with invoice coding and preparation for approval.
- Support contracting and vendor bidding processes.
- Conduct and update market surveys; distribute results as directed.
- Prepare financial report packets and accompanying narratives as assigned.
What you'll need:
- Previous Property Management and administrative work experience required.
- Two years of related experience and/or equivalent education.
- Proficient in Microsoft Office (Word, Excel) and PC operation.
- Strong communication skills with ability to manage resident interactions professionally.
- Excellent organization, attention to detail, and time-management abilities.
Who you are:
- A confident, empathetic leader
- An exceptional communicator: written and verbal
- Team player
- A problem solver with sound judgement
- Curious and proactive
- Growth-oriented, detailed and well-organized
- Tech and marketing savvy
- Target and results-driven
What’s in it for you:
We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:
- Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
- Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
- Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
- Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
- Work Model – Strong support for a work-life balance while keeping you connected and engaged.
- Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.
Sunrise Management is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.
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