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Outbound Supervisor

Canal Winchester, Ohio, United States

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for an Outbound Supervisor to join our growing OH Fulfillment Center network. This individual will report into our Outbound Manager and is responsible for the oversight, development, and accountability of the Picking and Packing Teams, ensuring accurate, efficient, and timely order fulfillment from picking through final shipment. If you are looking for a career that will allow you to motivate team members and support management, we’d love to hear from you!

Job Type: Full-Time, Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Schedule: This role oversees an operation that runs Monday through Friday from 6:00 a.m. to 11:30 p.m. ET. While this position generally follows a schedule Monday through Friday from 3:00 p.m. to 11:30 p.m. ET, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Salary: $65,000 – $81,000 per year 

Please note: Training for this position will be Monday through Friday, from 7:30 a.m. to 4:00 p.m. ET for the first week! 

Responsibilities:

  • Ensure the Picking Team meets daily Fast Track shipment deadlines with a high standard of accuracy
  • Wave orders, delegate assignments, and oversee priority replenishments to keep operations on schedule
  • Ensure the Packing Team meets daily Fast Track shipment deadlines with a high standard of quality and accuracy
  • Assign packers to stations via the assignment board and reallocate resources across the team as needs shift throughout the day
  • Monitor and maintain shipment supply inventory and serve as backup to the Picking Team when serving as the sole lead present in Outbound
  • Serve as the primary point of contact for Customer Service on high-priority orders, incomplete SKUs, packing errors, staged orders, and other issues involving the Picking or Packing Teams
  • Partner with the Training Team to ensure all associates are trained on operational, safety, and organizational procedures
  • Monitor individual and departmental performance, providing consistent feedback to drive KPI success
  • Conduct monthly one-on-one check-ins with each Picking and Packing associate to build rapport and reinforce development
  • Address personnel and performance-related concerns promptly and professionally
  • Ensure timecards for Picking and Packing Associates are accurate and up to date
  • Attend and participate in HR and Operations Leadership meetings weekly
  • Partner with the Outbound Manager to execute process improvements and assigned projects that support departmental growth
  • Model professional standards and lead by example throughout the workplace

Requirements:

  • High school diploma or GED equivalent
  • 2+ years of leadership experience in a fulfillment, warehouse, or distribution environment
  • Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
  • Demonstrated ability to train, coach, and develop associates to achieve departmental goals
  • Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
  • Strong understanding of safety practices and ability to promote a safe and compliant work environment
  • Fundamental understanding of inventory, supply chain, and logistics concepts
  • Proficiency with Microsoft Office applications, especially Word, Outlook, and Excel
  • Strong problem-solving and time-management skills, with excellent attention to detail
  • Strong verbal and written communication skills
  • Ability to work independently, multitask, and follow established processes and procedures

Preferred Qualifications:

  • Bachelors degree in Supply Chain, Distribution Management, or a related field
  • Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
  • Familiarity with performance management, including conducting feedback sessions and supporting employee development
  • Experience overseeing both picking and packing functions within a fulfillment or distribution environment.

Why work with us: 

  • We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
    • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
    • 401(k) with up to 4% company match
    • Paid vacation, sick time, and holidays
    • Company-paid life insurance and long-term disability
    • Discounted auto, home, and pet insurance programs
    • Flexible Spending Account (FSA)
    • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
    • $750 annual professional development budget
    • LinkedIn Learning membership
    • Company rewards and recognition program
    • And more!
  • We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
  • We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
  • We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
  • We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
  • We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

  • Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
  • SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
  • To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
  • We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
  • All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

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