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Patient Relations Specialist

Remote, United States

Surgical Notes is hiring for a Patient Relations Specialist to assist patients and Accounts Receivable. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude. 

External Title: Patient Relations Specialist 
Internal Title: US RCM Individual Contributor II 

Reports to: Manager, Revenue Cycle 

Responsibilities: 

  • Maintain a healthy patient A/R 
  • Ensure all statements, calls, refunds and collection agency referrals are current 
  • Maintain detailed status logs 
  • Communicate effectively with clients and follow-up professionally, when needed 
  • Answer all incoming and complete all outgoing patient calls 
  • Follow-up with patients if their claim is pending a questionnaire, accident info or COB 
  • Send all patient statements 
  • Meet specific metrics defined by SNBilling 
  • Other responsibilities as assigned 

Role Information: 

  • Full-Time 
  • Hourly 
  • Non-Exempt 
  • Eligible for Benefits 
  • Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds. 

Job Requirements 

Required Knowledge, Skills, Abilities, Education: 

  • 3 years of ASC/Hospital Payment Posting 
  • Experience with the Revenue Management Cycle 
  • Knowledge of payer contracts and Explanation of Benefits 
  • Ability to communicate effectively with leaders and patients 
  • Understanding of HIPAA regulations 
  • Effective time management abilities 
  • A positive, open and friendly attitude to colleagues and clients 
  • Superior customer service and professionalism 
  • Ability to work independently and as part of a team 
  • Strong attention to detail and speed while working within tight deadlines 
  • Exceptional ability to follow oral and written instructions 
  • A high degree of flexibility and professionalism 
  • Excellent organizational skills 
  • Outstanding communications skills; both verbal and written 

Preferred Knowledge, Skills, Abilities, Education: 

  • Experience working in an Ancillary/Ambulatory Surgery Center (ASC) 
  • Strong Microsoft Office skills in Excel, Outlook, and Teams 

Physical Demands: 

  • Sitting and typing for an extended period of time 
  • Reading from a computer screen for an extended period of timeSpeaking and listening on a telephone  
  • Work environment of a traditional fast-paced and deadline-oriented office 
  • Working closely with others 
  • Frequent verbal communication, primarily over the phone, and face-to-face interaction 
  • Working independently 
  • Frequent use of a computer and other office equipment 

Key Competencies: 

  1. Communication 
  2. Customer Service 
  3. Attention to Detail 
  4. Productivity 
  5. Organization 

US Pay Ranges

$20 - $23 USD

About Surgical Notes

Surgical Notes is the premier ASC revenue cycle management and billing services partner. Our expert teams with ASC-specific experience provide scalable billing, transcription, coding, and document management services and solutions that fully integrate with all leading ASC practice management systems. The largest management companies and hundreds of ASCs that partner with Surgical Notes experience and benefit from immediate operational and financial improvements that exceed industry performance levels.

Surgical Notes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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We use the personal information collected for the purpose of processing job applications, evaluating candidates for employment, and/or carrying out and supporting HR functions and activities We may share your personal information in connection with, or during negotiations of, any merger, sales of Company assets, or acquisition of a portion or of all of our business to another company. If you have any questions regarding this California Job Applicant Privacy Notice or our privacy practices, please contact us at careers@surgicalnotes.com.

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