Client Partner

Upwave: The Brand Outcomes Measurement Platform

Upwave is a leading measurement company entirely focused on measuring and optimizing upper funnel campaigns.. The world’s leading advertisers, agencies, and media partners trust Upwave’s robust, AI-driven platform to bring science to the top of the funnel.

With Upwave, marketers maximize the effectiveness of brand spend. Upwave measures Brand Lift, validates Brand Reach, and surfaces Brand Optimization opportunities in one, dynamic platform with cross-channel brand measurement for CTV, Digital, Social, Linear, Addressable, Retail Media, Streaming Audio and more.

We’re a profitable, growth-stage company backed by leading venture investors (Y Combinator, Uncork Capital, Bloomberg Beta, Initialized Capital, PivotNorth, Ridge Ventures, Industry Ventures, Conductive Ventures,) and leading AdTechfounders & CEOs.

We’re a humble but ambitious team that takes its work seriously but never ourselves.  Come join us.

 

We’re seeking an experienced Client Partner, based in New York,  to own and grow relationships with some of the world’s most sophisticated media companies, specifically focused on growing our roster of existing media sales organizations 

This role is all about retention, growth, and strategic partnership, not onboarding or troubleshooting. You’ll serve as the commercial owner of your client portfolio, working proactively to deepen adoption of Upwave’s measurement platform, expand relationships across client organizations, and identify new revenue opportunities.

The ideal candidate brings strong AdTech fluency, has sold into media sales organizations specifically, exceptional client management skills, and a passion for helping clients unlock value through data-driven insights.

 

What you will do: 

 

Own the commercial relationship for a portfolio of strategic accounts.  You will beresponsible for renewals, upsells, and overall account growth.

Develop and execute account strategies that expand platform adoption across teams, business units, and campaigns within our customers

Act as a trusted strategic advisor to customers’ senior stakeholders, connecting Upwave’s measurement to their broader marketing and business goals.

Lead quarterly business reviews and executive presentations that demonstrate impact, ROI, and new growth opportunities.

Partner with internal teams (Sales, Customer Success, Marketing and Product) to deliver a cohesive customer experience from onboarding through renewal.

Proactively identify whitespace within accounts; new campaigns, business lines, or integrations that can benefit from Upwave’s platform.

Expand Upwave’s relationships within our customers. You won’t just “settle” for our original point of contact.

Monitor revenue, usage trends, and satisfaction to anticipate churn risk and drive proactive engagement. You will be in highly regular communication with our customers, and always pushing for additional touchpoints with them. 

Stay informed on AdTech and measurement trends to provide forward-looking guidance to clients and internal teams.

 

About you:

 

You have 5–7 years of experience in account management or customer partnerships within AdTech, MarTech, or digital media with a focus on media sales organizations.

You have a proven track record of owning renewals, driving growth, negotiating contracts, and managing enterprise-level relationships.

You bring a deep understanding of digital media, measurement, and programmatic advertising (e.g., DSPs, SSPs, brand lift, attribution).

You demonstrate strong commercial acumen and a consultative sales approach, confidently managing SaaS partnerships and long-term contract negotiations.

You have developed a “playbook” for growing accounts at your past jobs. You don’t just react; you proactively push for land-and-expand opportunities.

You are an exceptional communicator and storyteller, comfortable engaging with VP+ stakeholders to drive strategic outcomes.

You bring an entrepreneurial spirit and thrive in fast-moving, startup environments where you can shape and scale client relationships.

You have a highly analytical and curious mindset that drives you to uncover customer insights and new sales opportunities.

You are organized and proactive, able to translate insights into action across multiple client accounts.

 

Additional Information:

The annual base salary range for this role is $105,000 to $125,000 + commission + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for the new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

 

Upwave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.