Director, Engineering

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

SurveyMonkey’s product portfolio includes products such as: Wufoo, Apply, GetFeedback that have a large customer base across the globe. We are looking for an experienced engineering leader who will work closely with SurveyMonkey’s domain experts and business owners in establishing delivery models that will sustain these matured products moving forward. You will report to the VP of Engineering. 

What you’ll be working on

• Build engineering organization consisting of Software engineers, Cloud engineers, DevOps engineers, etc.
• Lead the ownership transition of these products from North America based teams to India.
• Establish standard operating procedures and performance metrics in conjunction with internal and external stakeholders.
• Provide architectural oversight and technical guidance to engineering teams, ensuring that these products meet high performance standards and remain maintainable and compliant.
• Ensure SurveyMonkey customers retain the highest level of product satisfaction.
• Represent Engineering for your products in all cross-functional team discussions.
• Be the point of escalation for any customer issues, take ownership and demonstrate accountability towards established service level objectives (SLOs).

We’d love to hear from people with

• 8+ years of management experience in building and leading highly performant and diverse technical teams focused on maintaining and operationalizing scalable products in cloud environments.
• 15+ years of hands-on experience in architecting, designing, developing and maintaining internet scale SaaS products.
• Experience in SaaS products operations with a focus on product availability, application health monitoring, and incident response.
• Knowledge of Cloud technologies, Relational database, DevOps pipelines, networking and security technologies, etc.
• Experience in leading through line managers while demonstrating high degree of ownership and accountability

This opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru minimum 3 days per week.

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Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.