IT Support Engineer - Contractor, Part-time

Portland, OR

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are seeking a part-time contractor IT Support Engineer to support our internal enterprise IT platforms and services. This is a hands-on role that offers compelling projects, an excellent working environment, great coworkers, and a culture that values teamwork and innovation. In addition, there are many opportunities for further training and career growth.

You are expected to provide exceptional IT support to our internal stakeholders. Technically solid with great multitasking and organizational skills, but at the same time with a user-friendly and empathetic attitude as well as a desire to provide superb technical support to internal users. Moreover, we are looking for a self-starter individual who can work independently as well as part of a team. Your set of skills should include tools and systems alike. Note: This role is only 3 days a week, with a hybrid setup working from your home and the Portland office.

What you’ll be working on

  • Manage the daily operation of Mac and Windows systems, mobile devices, networking equipment and provide application support to employees.
  • Troubleshoot software, hardware, network, printer, or videoconferencing issues (among others) that may arise for in-office and remote staff.
  • Perform daily tasks by using systems in the IT Ops ecosystem including but not limited to Microsoft Active Directory, Azure AD, Office 365, Google Workspaces, Zoom, and Slack.
  • Have ownership of all incidents and requests, including interactions with other resolver groups.
  • Troubleshoot and Support our Azure Virtual Desktop environment for remote users
  • Handle onboarding and offboarding-related tasks, including IT equipment preparation, account provisioning, and new hire education & training.
  • Track and maintain local office IT equipment inventory.
  • Assist in continuing technical education for end users.
  • Enforce the current IT Ops policies (security & compliance, hardware lifecycle, etc.).
  • Write and update IT documentation with an end-user mindset.
  • Assist in long-term IT Ops projects

We’d love to hear from people with

  • At least 2-4 years of hands-on experience tackling the functions listed above.
  • Undergraduate degree in a IT-related technical field.
  • Fluency in English, both oral and written.
  • Ability to comfortably communicate with both highly technical and non-technical people with an emphasis on training users.
  • Strong organizational and problem-solving skills and a strong detail-oriented work ethic.
  • Outstanding user/customer-oriented attitude and communication skills, focused on problem-solving and end-user satisfaction.
  • Self-starting attitude with the ability to research technical problems and solutions.
  • Interest in learning and taking on increasingly complex tasks.
  • Familiarity with common ITSM platforms (Zendesk, ServiceNow) and ITIL processes (Change management, incident resolution, etc.)
  • Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DHCP, DNS, Windows host networking, and local and network-based user and group accounts and permissions; understands basic networking concepts.
  • Certifications a plus (ex. Microsoft, ITIL, Cisco, Zendesk).

The hourly pay provided for this position ranges from $30.00 / hour - $35.00 / hour depending on geographic market and assuming a full-time schedule. Actual hourly pay is based on a number of factors, including market location, job-related knowledge, education or training, skills, and experience.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 3 days per week.

#LI - Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please review this and acknowledge your acceptance of its content by selecting the option in the box below. Should you have any queries in relation to this, please contact hr-privacy@surveymonkey.com. Do not send your resume/CV/application to this email address.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SurveyMonkey’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.