Implementation Specialist

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

Our implementation team is looking for a highly organized individual to work with customers to design and configure their Apply site. You will manage the design, configuration, analysis and testing of our solution so it meets client requirements. You will help organizations realize the impact they can have with our solutions, and solve interesting problems to promote the desired customer outcome.

What you’ll be working on

• Organize requirements gathering meetings and document solution designs
• Configure SurveyMonkey Apply software solutions to satisfy client business processes, rules, and other requirements
• Work with technical consultants regarding requirements for integration, data conversion and complex business logic
• Present formal training (webinars) to client project team members and end-users
• Manage multiple accounts, deadlines and milestones
• Track and communicate client issues and proactively troubleshoot and resolve problems.

We’d love to hear from people with

• BS/BA degree or equivalent in relevant work experience
• 2+ years of experience supporting customers on SurveyMonkey Apply
• Excellent communication, presentation, facilitation and time management skills
• Ability to manage client expectations and think critically about processes
• Experience configuring business logic in a web-based platform
• Understanding of business requirements definition, review of functional specifications, test plans, testing, user training, and deployment
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.