Senior Manager, Enablement

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are seeking a strategic, high-energy leader to join our team as the Senior Manager, Enablement, reporting directly to our SVP, Sales and Success. You will lead both the Sales and Customer Success Enablement teams, driving the strategy that empowers our customer-facing reps to excel. We are hiring for this position to unify our enablement efforts and ensure our teams have the world-class training and resources needed to drive business growth. You will scale a high-impact team and shape the future of how SurveyMonkey engages with its global customer base.

What you’ll be working on

• Manage and mentor the global Sales and Customer Success Enablement teams to deliver high-impact training programs across the organization.
• Define the long-term vision and quarterly roadmap to ensure alignment with overall sales and retention targets.
• Oversee the creation and delivery of sales methodologies, product launches, and competitive intelligence to the sales organization.
• Bridge the gap between Sales and Customer Success by developing consistent, effective new-hire onboarding and continuous learning programs.
• Establish key performance indicators (KPIs) to track the effectiveness of enablement initiatives on ramp time, quota attainment,  customer retention, and expansion.
• Design enablement programs that are deeply rooted in the customer journey, ensuring every team member delivers a consistent, value-driven experience.
• Utilize AI-driven tools and modern enablement technology to scale learning, personalize content delivery, and identify data-driven opportunities for program optimization.

We’d love to hear from people with

• 8+ years of professional experience in Enablement
• 3+ years of people management experience leading high-performing enablement or GTM teams.
• Experience with Enablement Platforms, Sales, and CS tools such as Highspot, Outreach, Chili Piper, Salesforce, Gainsight, Seismic, and Gong.
• Demonstrated ability to build scalable training programs from the ground up within a SaaS environment.
• You are a true do-er with a player-coach mentality, combining resourcefulness and curiosity to drive collaboration across Sales and Success teams.
• Experience with Sales Methodologies such as Sandler and MEDDPICC is a Plus.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.