Senior Payments Analyst

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

SurveyMonkey is looking for a stellar Senior Payments Analyst to join the Billing & Payments Product team. A Senior Payments Analyst would discover compelling reasons to join the SurveyMonkey team, drawn by its dynamic environment and innovative approach to data collection and analysis. SurveyMonkey offers a unique platform where the analyst can leverage their extensive experience to shape and optimize analysis around payment-related strategies, contributing directly to the company's growth trajectory. Furthermore, SurveyMonkey's commitment to fostering a culture of continuous learning and collaboration ensures that the senior analyst will have ample opportunities for growth while also staying at the forefront of industry trends. Joining SurveyMonkey presents an exciting opportunity for the senior payments analyst to make a meaningful impact, drive innovation, and further advance their career in the payments sector.

What you’ll be working on

• Develop & monitor relevant credit card and payment metrics to derive actionable insights
• Lead and support strategic value-added analyses to understand impact of payment method offerings and processes on consumer lifetime value
• Rigorously monitor and analyze subscription revenues and purchase funnel data for all integrated payment solutions, and conduct A/B/C/D tests to achieve the targets
• Monitor performance for payments, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the team. 
• Identify and automate inefficient operational processes to reduce manual workloads.
• Transform raw data into structured information that can be analyzed to identify insights that drive strategic business decisions
• Introduce data and process efficiencies to meet the scale and speed of SurveyMonkey.

We’d love to hear from people with

• Advanced SQL techniques for analysis of complex business problems.
• Knowledge and experience in data manipulation using SQL querying tools in large relational databases.
• Prior Payments Analyst experience required. 5+ years.
• Experience in the Payments Processing Industry including experience in analyzing payment processing fees is preferred.
• Experience with top of funnel metrics is preferred.
• Experience with cost benefit analysis / ROI is preferred. 
• Experience with data visualization tools such as Tableau preferred
• Experience with programming languages Python or R preferred
• Experience with Cloud-based technologies such as Snowflake are nice to have, but not essential.
• Able to act independently to resolve highly complex problems.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Your data 

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.